Operations Administrator

Cortica is looking for a n Operations Administrator to join its growing team!

As the Operations Administrator, you will represent Cortica as patients and families enter the clinic.

In our fast-growing company, your role involves daily operational tasks crucial for clinic support, requiring excellent communication, organization, and leadership skills.

Your compassion, attention to detail, and dedication to making a difference will contribute to successful outcomes.

Cortica is a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences.

Our mission is to design and deliver life-changing care – one child, one family, one community at a time.

Ultimately, we envision a world that cultivates the full potential of every child.

At Cortica, every team member is instrumental in helping us achieve our mission!

Our culture and values guide how we work and treat one another.

Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team.

We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics.

All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities.

What will you do?

• Support site operations including but not limited to open/close procedures; facility maintenance; and inventory, equipment, and furniture management.
• Complete administrative tasks such as greeting families and clients, client check- in/check-out, collecting copays, assisting with appointment scheduling, and document management.
• Interface with facility vendors and monitor inventory for necessary supplies.
• Oversee clerical procedures at the front desk, and handle communication effectively.
• Work closely with the Site Operations Manager and schedulers to identify and correct problems relating to same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors/fixes.
• Assist with onboarding of new hires and orientation.
• Appropriately communicate and escalate issues to authority.
• Prepare and sanitize treatment rooms, maintain cleanliness, and provide therapist support as needed during treatment and/or transitions.