Operations Account / Client Manager

• (Preferred) MBA or Master’s degree in a health-related field (Health Administration, Public Health, Healthcare Management, or equivalent).
• (Required) Bachelor’s degree with commensurate experience in healthcare operations or client management will be considered.

• 5+ years of experience in client relations, account management, or a similar client-facing operations role, ideally within a healthcare or disability services environment.
• Demonstrated ability to manage complex, multi-stakeholder relationships with professionalism and empathy.
• Experience coordinating across internal teams (operations, clinical, IT, QA, finance) to resolve client issues and drive consistent execution.
• Exposure to regulatory reporting, compliance workflows, or government/public sector clients is a strong advantage.
• Background in healthcare operations, medical review, managed care, disability evaluation, or related fields is highly desirable.

• Deep operational understanding — you know how services are actually delivered and can communicate that clearly to clients.
• Exceptional written and verbal communication skills; able to translate complex operational information into clear client-facing language.
• Strong organizational and project management skills with a high attention to detail.
• Analytical mindset — comfortable working with data, identifying trends, and building reports and presentations.
• Client-first orientation balanced with the ability to set and manage expectations professionally.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint); comfort learning proprietary systems and client portals.
• A collaborative, low-ego working style; this role earns influence through expertise and service, not authority.

• You are calm under pressure and organized in complexity.
• You take ownership: when a client has a problem, it is your problem until it is resolved.
• You understand that this role is about operational excellence in service of relationships — not sales targets.
• You are comfortable working with regulatory clients, government agencies, and sophisticated institutional partners.
• You thrive in a structured, process-oriented environment and bring discipline to the relationships you manage.

MMRO, Inc. is a trusted partner to disability and healthcare payers, providing independent medical review and related services that help clients make sound, timely, and defensible decisions.

We are a mission-driven organization where operational integrity matters — and this role sits at the heart of how we deliver on that promise to our clients every day.

You will join a team of dedicated professionals who take their work seriously and genuinely care about the clients and communities they serve.

This role offers meaningful autonomy, direct visibility with leadership, and the opportunity to shape how client relationships are managed at a company that is built on trust.

Please submit your resume and a brief cover letter describing your experience managing client relationships in an operational context.

We are particularly interested in hearing about a time you owned a complex client issue from escalation through resolution.

MMRO, Inc. is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.