Operational Risk Oversight Manager – Process and Business

As part of our independent Second Line Operational Risk Oversight team, you will play a pivotal role in delivering the Society’s objectives.

The team’s mission is to ensure that non-financial risks are effectively managed, enabling Nationwide to serve its members safely and efficiently.

In this role, you will focus on overseeing operational processes and business practices beyond the core Chief Operating Office (which predominantly sets policies and standards).

You will work closely with Business Banking, branch networks, member-facing teams, and head office functions.

Your efforts will help ensure that each area of the business maintains robust processes and controls, delivering safe outcomes for our members while meeting regulatory requirements.

You will collaborate with a wide range of stakeholders and risk teams to assess how business units identify and mitigate risks within their day-to-day operations.

Through continuous monitoring, risk reviews, and targeted deep-dive assessments, you will identify process gaps and control weaknesses, and support business areas in strengthening their operational resilience.

A key aspect of this role is the effective application of the Enterprise Risk Management Framework across the Society, ensuring that all areas of Nationwide are aligned with our operational risk standards.

In doing so, you will directly support the Director of Operational Risk’s agenda by helping to embed a culture of continuous improvement and strong risk awareness that protects both our members and the Society as a whole.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible.

More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.

We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Swindon office. If you are aligned to our Glasgow hub (as this is your nearest location), there will be a need to regularly connect and collaborate with colleagues. This is anticipated to be weekly in Glasgow. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here