Operational Administrator
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Key skills for this role
Key Skills for This Role
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Who are we?
Join the team that keeps water flowing and communities thriving.
At Anglian Water, we know that every drop counts — and behind every reliable service is a team of dedicated people making it happen. Our IMR Water Recycling Team plays a vital role in maintaining the systems that help deliver sustainable water management across the region.
We’re looking for practical problem-solvers and team players who want to make a real difference. In this role, you’ll help to improves efficiency and protect our environment for future generations to come. No two days are the same — from diagnosing faults to delivering hands-on solutions in the field, you’ll be part of a team that keeps our water recycling operations running smoothly.
If you enjoy being part of a supportive team that takes pride in doing meaningful work, this could be the opportunity for you. At Anglian Water, you won’t just build a career — you’ll help safeguard one of our most precious resources.
What you will be doing as our Operational Administrator?
We are seeking a highly organised and proactive Operational Administrator to support our IMR Water Recycling team. This role plays a critical part in ensuring the smooth co-ordination of operational activities, enabling field teams to deliver efficient, high-quality maintenance repair services that meet regulatory and customer expectations.
As a key member of the team, you will act as a central point of coordination between internal departments, alliance partners, and field operatives. You will help maintain accurate records, streamline processes, and support performance tracking, contributing directly to the reliability and effectiveness of water recycling operations.
Key Responsibilities
- Coordinate and schedule maintenance repair activities across alliance partners and internal teams
- Maintain accurate operational records, systems, and documentation in line with compliance requirements
- Act as a point of contact for queries from field teams, contractors, and stakeholders
- Monitor and report on performance metrics, highlighting trends and areas for improvement
- Support the processing of work orders, invoices, and operational data
- Assist in continuous improvement initiatives to enhance efficiency and service delivery
Key Skills & Behaviours
- Strong organisational skills with the ability to manage multiple priorities effectively
- Excellent communication skills, with a collaborative and stakeholder-focused approach
- High attention to detail and accuracy in data handling and reporting
- Proficiency in Microsoft Office and operational systems (e.g., scheduling or asset management tools)
- Problem-solving mindset with the ability to adapt in a fast-paced environment
- Proactive and self-motivated, with a commitment to continuous improvement
As a valued employee, you’ll be entitled to:
Personal private health care
25 days annual leave – rising with length of service
Flexible working
Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
Bonus scheme
Flexible benefits to support your wellbeing and lifestyle.
Inclusion at Anglian Water:
Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
About Anglian Water Group
Largest water and water recycling company in England and Wales.
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