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Operation Supervisor - Express
Zajel_official
Abu Dhabi Emirate, UAE
Full Time
Manager
Onsite
2 weeks ago
Operations ManagementRoute PlanningTeam ManagementCustomer ServiceData AnalysisMIS Reporting
Free
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Operations ManagementRoute PlanningTeam Management
About the Role
Zajel is seeking an Operation Supervisor to manage courier operations, resolve customer issues, and ensure efficient workflow. The role requires a bachelor's degree in industrial engineering or supply chain management, 4-6 years of experience, and strong analytical skills.
Key Skills for This Role
Operations ManagementRoute PlanningTeam ManagementCustomer ServiceData AnalysisMIS Reporting
Responsibilities
- Establish internal guidelines and procedures for the operations department to ensure high performance
- Implement adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure expected service levels
- Plan and assign routes for couriers as per load and delivery value
- Handle customers' incidents and complaints related to the team and handle escalations
- Monitor daily operational transactions, check pending deliveries and pickups, and take corrective action
- Modify department work plans according to changes in operations such as leave, holiday, or heavy workload
- Monitor progress of all operation activities on an ongoing basis
- Maintain logs to track services of the department
- Oversee total applications processed and calculate daily target of couriers
- Report system and application errors and facilitate resolution by coordinating with relevant business units
- Monitor and properly investigate and close courier related accidents/incidents and near misses
- Monitor new hire progress via reports and based on absenteeism, behavior, and knowledge
Requirements
- Bachelor's degree in industrial engineering or Supply Chain Management
- Minimum 4 6 years of experience in a similar environment with at least 2 years in a supervisory capacity
- Strong analytical skills with a solid understanding of data analysis and report interpretation
- Confident, adaptable, and capable of thriving in a dynamic, fast paced, and multicultural environment
- Preferably an Arabic Speaker
Full Job Posting
Who are we?
- Delivering a smarter logistics experience since 2008. At ZAJEL, we’re on a mission to be the logistics company that goes beyond distance and destination to offer business transformation, reliable global services, and flexible, agile solutions.
- We’ve matured to become one of the fastest growing courier and logistics companies in the UAE, thanks to industry leading expertise and an unwavering commitment to offering our customers a superior experience.
Workflow Management
- Establishes internal guidelines and procedures for the operations department to ensure high performance.
- Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure expected service levels.
- Plans and assigns routes for the couriers as per the load and delivery value.
- Handles customers’ incidents and complaints related to his/her team and handles escalations if any.
- Monitors the daily operational transactions, checks pending deliveries and pickups, and takes corrective action accordingly.
- Modifies department work plans according to changes in operations such as leave, holiday, or a heavy workload.
Managing Operations
- Monitors the progress of all operation activities on an ongoing basis.
- Maintain logs to track the services of the department.
- Oversee the total applications processed and calculate the daily target of the couriers.
- Backlog applications to be allocated and distributed well in the process of achieving targets.
- Reports system and application errors by creating error snapshots or reports.
- Facilitates resolution of these errors by coordinating with the relevant business units.
- Monitoring and proper investigation and closure of courier related accidents/incidents and near miss.
Team Management
- Monitors new hire progress via reports submitted by Seniors/Executives and based on absenteeism, behavior, and knowledge.
- Coordinates operational activities related to the team, such as monitoring and submitting timesheets, regulating leave, etc.
- Mentors operations team and provides 'hands on' technical leadership as required.
Policies, Systems, Processes, and Procedures
- Recommends, develops, and implements operational plans and policies to support near term performance targets as well as long term strategic business objectives.
- Ensures that policies and processes fulfill all procedural/legislative requirements while delivering a quality, cost effective service.
Quality Management and Continuous Improvement
- Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high quality service.
- Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes, and practices considering best practices, improvement of business processes, cost reduction, and productivity improvement.
MIS and Reports
- Creates daily reports for all services rendered by the operations department and ensures that all services are updated in the system.
- Prepares timely and accurate MIS statements and reports as required.
Qualifications/Education
- Bachelor's degree in industrial engineering or Supply Chain Management.
- Minimum 4 6 years of experience in a similar environment with at least 2 years in a supervisory capacity. Freshers who are a graduate of Industrial Engineering are also encouraged to apply.
- Strong analytical skills with a solid understanding of data analysis and report interpretation.
- Confident, adaptable, and capable of thriving in a dynamic, fast paced, and multicultural environment.
- Preferably an Arabic Speaker.
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