Operation Manager
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Key skills for this role
About the Role
The Operations Manager is responsible for overseeing the daily operations of Magnum Clinic, ensuring smooth workflow across clinical, front office, sales, and administrative departments.
Key Skills for This Role
Responsibilities
- Oversee daily clinic operations and ensure smooth patient flow
- Monitor scheduling efficiency and resource allocation
- Implement and improve operational SOPs
- Ensure high standards of hygiene, safety, and compliance
- Monitor monthly revenue and department performance
- Track KPIs for sales, patient coordination, and doctors
- Improve treatment conversion and case value
- Control operational costs and optimize profitability
- Supervise front desk, sales, and support staff
- Conduct team meetings and performance evaluations
- Recruit, train, and mentor staff
- Ensure adherence to DHA/MOH regulations
Requirements
- Minimum 4–6 years of experience in healthcare or dental clinic operations
- At least 2–3 years in a managerial role preferred
- Strong understanding of dental clinic workflow
- Proven experience in revenue and team management
- Knowledge of DHA/MOH regulations (UAE) preferred
- Strong leadership and problem solving skills
Full Job Posting
Job Summary
- The Operations Manager is responsible for overseeing the overall daily operations of Magnum Clinic, ensuring smooth workflow across clinical, front office, sales, and administrative departments.
- This role focuses on operational efficiency, revenue optimization, team management, compliance, and patient satisfaction.
- The Operations Manager plays a key leadership role in driving performance, improving systems, and ensuring the clinic meets its financial and service goals.
Key Responsibilities
- Oversee daily clinic operations and ensure smooth patient flow
- Monitor scheduling efficiency and resource allocation
- Implement and improve operational SOPs
- Ensure high standards of hygiene, safety, and compliance
- Monitor monthly revenue and department performance
- Track KPIs for sales, patient coordination, and doctors
- Improve treatment conversion and case value
- Control operational costs and optimize profitability
- Supervise front desk, sales, and support staff
- Conduct team meetings and performance evaluations
- Recruit, train, and mentor staff
- Build a target driven and service focused culture
Requirements
- Minimum 4–6 years of experience in healthcare or dental clinic operations
- At least 2–3 years in a managerial role preferred
- Strong understanding of dental clinic workflow
- Proven experience in revenue and team management
- Knowledge of DHA/MOH regulations (UAE) preferred
- Strong leadership and problem solving skills
Skills Required
- Excellent leadership and decision making ability
- Strong analytical and financial management skills
- Effective communication and conflict resolution
- Ability to multitask and manage multiple departments
- Result oriented and performance driven mindset
KPIs (Performance Indicators)
- Monthly revenue and profitability targets
- Operational efficiency and appointment utilization
- Team performance metrics
- Patient satisfaction score
- Cost control and budget adherence
Salary & Benefits
- Competitive salary (based on experience)
- Performance based incentives
- Annual leave as per UAE labor law
- Pay: From AED12,000.00 per month
Work Location
- In person
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