Operation manager

Position Overview

Work Location

Key Responsibilities

• Plan, execute, and close projects across catering, laundry, facility management, and cleaning service contracts in line with client requirements and company standards.
• Develop and manage project budgets, schedules, manpower plans, and resource allocation to ensure timely and cost-effective delivery.
• Lead, supervise, and motivate operational teams including supervisors, chefs, laundry staff, technicians, and cleaning crews across multiple sites.
• Build and maintain strong client relationships, acting as the primary point of contact for service delivery, escalations, and contract performance reviews.
• Monitor service quality through regular site inspections, KPI tracking, and audits; implement corrective actions where required.
• Ensure full compliance with health, safety, hygiene (HACCP), environmental, and labor regulations across all service lines.
• Prepare and present project reports, performance dashboards, and business reviews to senior management and clients.
• Identify operational risks early and develop mitigation plans to ensure continuity of service.
• Drive continuous improvement initiatives, cost optimization, and innovation in service delivery.
• Support the business development team in proposals, mobilizations, and contract renewals.

Qualifications & Experience

• Bachelor's degree in Business Administration, Engineering, Hospitality Management, Facility Management, or a related field. (Master's degree or PMP/PRINCE2 certification is highly preferred.)
• Minimum 8–10 years of progressive project management experience, with at least 5 years in catering, laundry, facility management, or cleaning industries.
• Demonstrated experience managing large-scale, multi-site contracts, ideally including government, industrial, healthcare, education, or hospitality clients.
• Prior experience working at remote sites, camps, oil & gas facilities, or similar off-site operations is highly preferred.
• Strong financial acumen with experience managing P&L, budgets, and cost control.
• Working knowledge of HSE standards, HACCP, ISO quality systems, and relevant local regulations.
• Proficiency with project management tools (MS Project, Primavera, or similar) and CAFM/ERP systems.
• Fluency in English; Arabic or French is a strong advantage.

Key Skills & Competencies

• Strong leadership and team management abilities across diverse, multicultural workforces.
• Excellent client relationship and stakeholder management skills.
• Sharp problem-solving, decision-making, and crisis management capabilities.
• Outstanding planning, organizational, and time management skills.
• Effective communication and reporting skills, both written and verbal.
• Commercial awareness with a customer-first, quality-driven mindset.
• Ability to work under pressure and manage competing priorities across multiple sites.
• Willingness and physical fitness to live and work at a remote site for extended rotations.

What We Offer

• Competitive salary package commensurate with experience. (2500-3000$)
• Performance-based incentives and annual bonus.
• Company-provided accommodation, meals, and transportation at site.
• Paid rotation leave and return air ticket as per company policy.
• Medical insurance and other statutory benefits.
• Career development and training opportunities.
• Opportunity to lead a diverse portfolio of services with a reputable organization.

How To Apply