Operation and Growth Manager

Ain Holding

Baladiyat ad Dawhah, QAT

Full-time

Mid-Senior

Onsite

Discovered 2 weeks ago

Operations managementTeam leadershipCustomer acquisitionSales executionCustomer experience managementPipeline management

Free

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Key skills for this role

Operations managementTeam leadershipCustomer acquisition

Lead day-to-day execution of a growing technology-enabled business within the employer's portfolio.

Own operations, team leadership, customer acquisition, sales execution, customer experience, and growth.

Establish priorities, manage performance, strengthen customer engagement, and turn targets into results.

Lead daily operations and customer-facing teams.
Drive customer acquisition, engagement, conversion, and retention.
Manage cold and warm pipelines from initial contact through conversion.
Set daily, weekly, and monthly targets and ensure delivery.
Lead outreach and follow-up strategies.
Monitor operational performance, customer activity, pipeline movement, and team productivity.
Resolve bottlenecks and ensure customer cases and operational priorities are completed.
Coach team members, improve workflows and SOPs, and maintain accountability.
Use dashboards and performance data to identify gaps and required actions.
Coordinate across operations, sales, customer service, compliance, and management.
Handle escalated customer situations and maintain customer experience, operational discipline, and compliance.

Proven experience leading teams and owning operational or commercial targets.
Strong background in operations, sales operations, business development, customer operations, growth, or commercial management.
Ability to manage pipelines, KPIs, targets, and team performance.
Experience with customer acquisition, cold outreach, and conversion.
Strong people-management, problem-solving, customer-management, and stakeholder-management capabilities.
Experience improving workflows, processes, SOPs, dashboards, reporting, and performance data use.
Comfort working in a fast-moving, performance-driven environment.
Native or near-native Arabic fluency is required.
Strong professional English communication skills are required.

Experience in fintech, financial services, banking, payments, BNPL, technology platforms, digital marketplaces, telecom, or high-volume customer operations is advantageous.
Qatar or GCC market experience is preferred.