Ontario Works Program Support Representative

Distributes approved one-time financial and employment related expenses as authorized by Caseworkers.

Collects, inputs, and updates data in the Social Assistance databases, ensuring accurate and timely entries.

Handles financial transactions, including completing bank deposits for cash payments, monitoring and accepting client cheques; handles gift cards, vouchers, bus tickets and cheque stock, ensuring secure storage, and reconciles these items as required.

Prepares and summarizes team, office, employment, or general data, presenting it in a suitable format; distributes reports to the appropriate staff including maintaining and distributing the Payment and Overpayment Reports.

Performs other duties as assigned, in accordance with Branch and Department objectives.

WHAT WE'RE LOOKING FOR

Successful completion of a Community College Diploma in Social Service Worker, Community Worker, Business Administration, or related field, or approved equivalent combination of education and experience.

Minimum two (2) years demonstrated experience in a human services environment working with the vulnerable population and experience providing financial and administrative support.

Satisfactory Police Criminal Background Check.

Knowledge and understanding of the supports necessary for effectively serving vulnerable populations.

Demonstrated experience providing excellent customer service to clients and participants, understanding clients’ needs through attentive and empathetic listening, and responding with sensitivity.

Demonstrated ability to assess situations, problem solve, and make decisions to best support clients, utilizing effective communication, and conflict resolution techniques to address client issues and concerns.

Demonstrated knowledge of various social assistance delivery models, their frameworks, and best practices for effectively supporting diverse client needs.

Temporary - Approximate length of assignment, in months

Council Approval Date

Scheduled Shifts

Please apply online by 5:00PM EST of the closing date indicated above. All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users. York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.

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