naukri
Onsite IT Support Engineer - Windows
Oreta
Saudi Arabia, KSA
Mid
Onsite
1 months ago
Windows 10/11Microsoft 365OutlookMicrosoft TeamsSharePoint OnlineOneDrive
Free
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Windows 10/11Microsoft 365Outlook
About the Role
Provide onsite IT support for Windows, Microsoft 365, and Intune, troubleshoot devices, and ensure operational continuity for executive users.
Key Skills for This Role
Windows 10/11Microsoft 365OutlookMicrosoft TeamsSharePoint OnlineOneDrive
Responsibilities
- Provide executive and VIP services including imaging laptops and mobile devices
- Provide immediate desk side and on site support for senior management
- Configure and replace peripherals for executive users
- Enroll, configure, and troubleshoot iOS and Android devices
- Diagnose and resolve Windows 10/11 endpoint issues
- Support Microsoft 365 administration including sign in troubleshooting and password resets
- Troubleshoot Outlook connectivity issues
- Resolve Microsoft Teams issues related to audio/video and connectivity
- Troubleshoot SharePoint Online and OneDrive sync issues
- Enroll and manage devices through Intune MDM
- Install, configure, and troubleshoot local and network printers
- Deploy approved applications through Intune or manual methods
Requirements
- 4+ years of experience in IT support
- Proficiency in Windows 10/11 troubleshooting
- Experience with Microsoft 365 administration
- Knowledge of networking concepts (TCP/IP, DHCP, DNS, VLAN)
- Experience with Intune MDM and mobile device management
Full Job Posting
Role Overview
- Job Location: Saudi Arabia
- Experience: 4+ yrs
- Job Role: L1 Site Engineer On Floor Technician Role
Key Skills & Responsibilities Summary
- Executive & VIP Services: Provision, image, and configure laptops and mobile devices for senior management.
- Provide immediate desk side and on site support for senior management issues with direct response within agreed SLA timelines.
- Configure and replace peripherals including keyboards, docking stations, monitors, and related accessories for executive users on demand.
- Enrol, configure, and troubleshoot iOS and Android devices, including setup of Exchange ActiveSync, VPN, MFA/Authenticator, and Intune MDM enrolment.
- Infrastructure & End User Support: Diagnose and resolve Windows 10/11 endpoint issues including boot failures, performance degradation, driver conflicts, and Windows Update errors.
- Support Microsoft 365 administration activities including sign in troubleshooting, password resets, account unlocks, MFA registration, licence assignment, and guest access management.
- Troubleshoot Outlook connectivity issues including MAPI/HTTP errors, OST corruption, mailbox permissions, resource calendars, delegate access, mail flow delays, and profile rebuilds.
- Resolve Microsoft Teams issues related to audio/video devices, sign in loops, guest federation, channel access, and meeting connectivity failures.
- Troubleshoot SharePoint Online access issues, OneDrive sync failures, known folder move configuration, and shared drive shortcut mapping.
- Enrol and manage Windows, macOS, iOS, and Android devices through Intune MDM, including compliance policy validation, conditional access checks, app deployment, and device retirement/wipe activities.
- Install, configure, and troubleshoot local and network printers, including driver installation and updates.
- Deploy approved applications through Intune or manual installation methods while ensuring software and licence compliance.
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