Onsite End User Support Engineer

Key Accountabilities

Knowledge, Skills and Experience

• Experience of providing customer service in an IT, AV or technical support environment
• Practical knowledge of IT, AV, end-user devices, operating systems, Microsoft 365, network connectivity and standard business applications
• Good communication skills with the ability to explain technical issues clearly to non-technical users
• Ability to apply procedures, technical guidance and professional judgement to resolve a range of customer-facing technical issues
• Good organisational skills with the ability to apply procedures, technical guidance and professional judgement to resolve a range of customer-facing technical issues
• Ability to work effectively as part of a team
• Awareness of information security and data protection requirements
• Willingness to learn new technologies and undertake training as required
• Commitment to maintaining technical competence across an evolving technology estate and supporting the introduction of new services and technologies

Desirable

Working Together

Delivering Services

Finding Solutions

Embracing Change

Qualifications

• NVQ Level 3, HNC, equivalent technical qualification, or relevant practical experience in an IT or technical support environment
• Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
• We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
• At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
• In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
• Requisition ID: 29706