jazzhr
Onsite Crew Lead
Learntastic
Eldon, USA
Full-time
Mid Level
Onsite
Discovered 1 weeks ago
Free
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- Work assigned shift duties while maintaining awareness of crew activity, staffing needs, and immediate operational concerns.
- Serve as the primary point of contact for crew members during the shift.
- Escalate urgent or sensitive issues to the Customer Success Director or client HR depending on the nature of the concern and established procedures.
- Assist crew members with basic questions related to daily work expectations, shift assignments, break times, reporting procedures, and workplace rules.
- Help identify attendance concerns, call-offs, late arrivals, no-shows, and early departure requests, and communicate them promptly to the appropriate escalation contact.
- When a crew member requests to leave early, gather basic information, notify the Customer Success Director or client HR as appropriate, and help ensure proper coverage or handoff when directed.
- Assist with initial response to work-related injuries by ensuring the associate receives immediate attention, notifying the appropriate escalation contact, following site procedures, and helping document required details.
- Receive and escalate associate complaints, workplace concerns, or client-related issues in a professional, timely, and confidential manner.
- Maintain a calm and professional presence during shift disruptions, associate concerns, or service issues.
- Support communication between crew members, the Customer Success Director, client contacts, client HR, and internal team members as needed.
- Reinforce safety procedures, attendance expectations, conduct standards, and client site rules during the shift.
- Report safety hazards, policy violations, injuries, complaints, attendance issues, and other concerns according to company and client procedures.
- Help onboard or guide new crew members during the shift by answering basic questions and helping them understand where to report and who to contact.
- Maintain accurate notes or shift updates related to escalations, attendance concerns, injuries, complaints, or other relevant events.
- Act as the first point of escalation for crew members during the shift.
- Determine whether an issue can be addressed with basic shift-level guidance or must be escalated immediately.
- Notify the Customer Success Director of operational concerns, staffing issues, attendance disruptions, service concerns, safety hazards, and other company-related matters.
- Notify client HR or the appropriate client contact of workplace complaints, policy concerns, client-directed matters, injury-related reporting needs, or other issues requiring client involvement.
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