Onshore Remote Operations Supervisor

Responsibilities

• Work closely with SSR & OPG Project Management, Service Excellence groups, and clients to schedule remote operations at the OROC.
• In cooperation with Service Excellence technical support group, ensure that equipment at OROC is in a functional state and ready to support remote operations.
• Work with Corporate IT and Integrity Management & Data Solutions groups to maintain robust and secure IT Infrastructure for Remote Operations.
• Assist with the creation of procedures, processes, competencies etc. that are specific to remote operations.
• Assist with the evaluation and qualification of new technologies that support remote operations.
• Ensure standardization of remote services through collaboration with other OROC supervisors.
• Assist Sales, Marketing and Commercial in development of marketing materials, proposal development and contract specifications.
• Ensure that OROC users work to the established standards for operational excellence.
• Provide support to customer representatives attending operational activities at OROC.
• Key Accountabilities  Maximize uptime of OROC  Manage inventory of equipment  Manage costs associated with operating OROC and stocking equipment
• Key Interactions  Ensure through discussion, alignment with the following groups for support requirements o Technical Support (Service Excellence) o Corporate IT o Integrity Management & Data Solutions  Ensure through discussion, alignment with the Project and Service Excellence groups for operations scheduling
• Critical Behaviors  Call Out and correct Opt Out / Legacy or any undermining behaviors  Learn what it means to work effectively in a matrix organization  Engage in collaborative problem solving and follow through on agreements
• Knowledge, Skills, Abilities, and Other Characteristics • Strong problem-solving track record • Ability to plan, organize and direct the work of others • Excellent networking, negotiation, verbal and written skills • Treats others fairly and with respect

Qualifications