Onboarding Project Manager

Key Responsibilities

• Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment.
• Collaborate with clients to gather project requirements and define clear project objectives and deliverables.
• Develop and maintain detailed project plans, ensuring that project milestones are met on schedule.
• Coordinate and communicate effectively with internal and external stakeholders to ensure alignment and project success and successful onboarding.
• Conduct regular project status meetings, providing timely updates on project progress, risks, and issues.
• Identify and mitigate project risks, proactively resolving any obstacles that may impact the project timeline or deliverables.
• Get hands-on with customers, providing direct training and support throughout the implementation process to ensure a smooth transition to the new system.
• Coordinate technical resources to ensure seamless connectivity between Surgimate and other systems customers are using.
• Collaborate with the R&D, Customer Support, and Implementations teams to resolve technical challenges and enhance interoperability.
• Work hands-on to configure Surgimate product builds during the implementation phase.
• Collaborate with the development team to address customization needs and ensure client satisfaction.
• Continuously assess and improve the implementation process by identifying areas for optimization and implementing best practices.
• Roll up your sleeves to help customers refine requirements and configure internal controls, settings, and quality checks.
• Capture details of meetings/events and communicate subsequent notes and action items to relevant parties.
• Lead live customer training sessions, in person or virtually, as needed.
• Other duties as assigned by management.

Required Qualifications

• Project management or SaaS implementation experience a plus, but not required
• Familiarity with surgical scheduling and surgical practice workflows strongly preferred
• Experience working closely with clients.
• Willingness to roll up your sleeves — training end users, configuring product builds, and troubleshooting hands-on throughout implementation.
• Effective communication and presentation skills, with the ability to communicate across all levels of an organization.
• Ability to work independently across multiple projects and meet deadlines.
• A keen eye for detail and a high level of organizational capability.
• Ability to rapidly grasp and apply complex business and technical concepts.
• Passion for providing the highest quality service to customers.
• Excellent communication and interpersonal skills.

Working Conditions

Our Product & Mission

Our Team

Our Benefits

• Full time, US based team members can expect:
• Competitive salary plus commissions/bonus, 401(k) with company match up to 4%
• Medical, dental & vision plans for the employee through Cigna. Plus, employee covered plans available for dependents.
• Long Term Disability and Life Insurance
• Home Internet & Wellness allowances
• 10 Holidays + 2 Holiday Eves
• 18 days PTO, 18 days Sick Leave
• Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3)
• Applicants must be authorized to work in the United States without sponsorship. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.