On Call Program Associate

Provide overnight, weekend and various shifts coverage on all SFSP’s 24-hour hotlines and all crisis lines. This position reports to and adheres to agency’s policies/procedures and programs.

Specific Duties and Responsibilities (Essential Functions)

Service Delivery

Answer calls from clients calling the Crisis lines or Access Line.

Assess callers needs and provide emotional support in a non-judgmental manner.

Empower callers to look at options and make their own decisions.

Provide information and referrals to callers when appropriate.

Assess suicide risks and determine plan of action.

Provide Access Line Intake and referral support if working Access Line.

Provide crisis intervention and emergency services as needed.

Teamwork

Welcome, help train and support volunteers on the hotlines as needed.

Participate in continuing education presentations as needed.

Contribute to a positive work environment and culture by showing respect to co-workers and engaging in positive team dynamics by concentrating on work duties engage in pro agency work culture.

Compliance & QA

Record client contacts database and communicate concerns to Supervisor

Enters participant information by inputting alphabetic and numeric data on system.

Maintains data entry requirements by following data program techniques and procedures.

Keep files and data secured to protect participant confidentiality.

Ensures compliance with legal/ethical and confidentiality standards.

Performs other duties as assigned by the Program Director or Supervisor.