On-Call Client Support Associate

CSAs are to build a rapport and trust with clients in hopes to get them the resources and services they need in hope to end their cycle of homelessness!

Essential Duties and Responsibilities: Specific duties may vary based on location and shift.

Other duties may be assigned.

• Monitor and facilitate the transition of guests/clients from the intake areas to shelter/cabins; provide tour of dining, counseling, meeting and/or classroom areas.
• Maintain sustained concentration and mental focus sufficient to perform essential job functions accurately and safely.
• Exercise sound judgment and decision-making in time-sensitive or high-stress situations.
• Regulate emotions and maintain professional composure when interacting with clients, coworkers, or the public.
• Process and analyze information, prioritize tasks, and adapt to changing circumstances.
• Ensure all clients and visitors are checking in and out of the facility
• Keep a safety watch day and night (per assigned shift) and lead conflict resolution should issues requiring intervention arise.
• Assist guests/clients when needed.
• Escalate any observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults, and elder/senior citizens to Management’s attention.
• Help clients access stored possessions (if any) and process their exit from the facility as required.
• Distribute and serve meals to the clients.
• Receive, process, distribute, and store donation items received from the public to support the clients in the program.
• Disinfect and clean assigned shelter beds/cabins while facilitating the movement of client belongings from one location to another.
• Perform facility cleaning and maintenance, including facility cleanup.
• Write clear and legible daily activity logs and incident reports. Regular, predictable attendance is required.
• Ability to get along and work effectively with others.
• Ability to work outdoors in varying weather conditions.
• Perform other tasks as necessary as assigned or requested by the Site Supervisor and/or Program Director.

Supervisory Responsibilities : This job has no supervisory duties.