Office Manager

Works in coordination with the Director of Administration to administer the performance management process for Legal Administrative Assistants and Receptionists.

Establishes clear performance expectations and goals consistent with firm standards.

Conducts annual performance evaluations and periodic performance check-ins.

Provides timely coaching, mentoring, and performance feedback.

Identifies training and professional development opportunities for administrative staff.

Addresses performance concerns promptly and collaborates with the Director of Human Resources on performance improvement and corrective action processes when necessary.

Maintains accurate documentation related to performance management activities.

Serves as the primary manager of timekeeping, attendance, overtime, and paid time off processes for Legal Administrative Assistants and Receptionists.

Reviews and approves employee time records and attendance submissions in accordance with firm policies.

Monitors attendance trends and staffing coverage to ensure operational needs are met.

Coordinates vacation schedules, leave requests, and administrative coverage.

Ensures compliance with firm attendance policies and applicable employment regulations.

Addresses attendance concerns and works with the Director of Human Resources on appropriate follow-up when necessary.

Maintains balanced staffing assignments and coordinates administrative support coverage across practice groups as needed.

Manages workflow distribution and backup support arrangements for LAAs and Receptionists.

Promotes effective communication and collaboration among attorneys, administrative staff, and firm leadership.

Creates and maintains administrative procedures, best practices, and training materials.

Assists with recruiting, interviewing, onboarding, and retention efforts for LAA’s and receptionist.

Serves as a resource for staff questions regarding administrative procedures and firm policies.

Coordinates employee engagement activities and administrative staff recognition initiatives.

Assists with planning office events, celebrations, and charitable activities.

Supports the Managing Partners and firm leadership with administrative projects involving staff engagement and office culture.

Encourages a professional, inclusive, and positive work environment aligned with firm values.

Performs other related duties as assigned.

Requires Bachelor's degree in Business Administration or related field preferred.

Requires a minimum of five years of supervisory or office management experience, preferably in a law firm or professional services environment.

Experience managing employee performance, attendance, scheduling, and staffing coordination.

Experience working collaboratively with Human Resources on employee relations and performance matters preferred.

Williams Mullen is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to age, race (including characteristics commonly associated with race, including hairstyle), color, ethnicity, national origin, religion, creed, medical condition including pregnancy and childbirth, disability, genetic information, gender identity and expression, marriage or parental status, sexual orientation, or Veteran’s status.