Office Manager (IT and Digital Systems)
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Key skills for this role
Role Overview
The role combines conventional office management with first-line IT and digital systems support.
The role owns day-to-day Dubai office operations, including facilities, suppliers, administration, records, and onboarding.
The role supports laptops, accounts, email, networking, web hosting, WordPress sites, and productive and safe use of AI tools.
External IT specialists handle deep technical work, while this role manages daily basics and escalations.
Key Skills for This Role
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About GCC Group
GCC Group is a Dubai-headquartered corporate services, legal structuring, and capital markets group.
The group serves founders, family offices, fund managers, and international companies entering the Gulf.
Its systems include Microsoft 365, Zoho CRM and Books, Box, and AI tools.
The Role
The role combines conventional office management with first-line IT and digital systems support.
The role owns day-to-day Dubai office operations, including facilities, suppliers, administration, records, and onboarding.
The role supports laptops, accounts, email, networking, web hosting, WordPress sites, and productive and safe use of AI tools.
External IT specialists handle deep technical work, while this role manages daily basics and escalations.
Office and Administration
- Run facilities, maintenance, access cards, supplies, couriers, meeting rooms, and visitor handling.
- Manage suppliers, service contracts, and renewals.
- Support employee onboarding and offboarding.
- Maintain policies, asset registers, filing structures, and records.
- Coordinate travel, events, licences, and PRO matters where needed.
- Track the office budget, supplier invoices, and petty cash.
IT and Systems
- Provide first-line support for laptops, printers, Wi-Fi, mobile devices, video conferencing, and meeting-room equipment.
- Administer Microsoft 365 users, licences, mailboxes, shared drives, Teams, and SharePoint.
- Maintain inventories, patching, backups, password-manager hygiene, MFA, and access reviews.
- Support Zoho, Box, Adobe, e-signature, and telephony tools.
- Log and prioritise IT issues and keep how-to guides current.
Web Hosting and Websites
- Administer domains, DNS, SSL certificates, hosting accounts, renewals, and email-routing records.
- Maintain WordPress websites, including updates, plugins, backups, access, page edits, forms, and basic security.
- Publish team-supplied content and coordinate structural work with the web development partner.
- Monitor uptime and site health and act on issues proactively.
AI Tools and Productivity
- Administer Claude, ChatGPT, Microsoft Copilot, and similar AI tools, including seats, permissions, and usage guidance.
- Build reusable prompts, projects, and simple workflows for recurring tasks.
- Train colleagues and maintain an internal AI playbook.
- Apply data-handling, confidentiality, and record-keeping rules for AI use.
Essential Qualifications
- Have at least three years of office management, office administration, or operations coordination experience.
- Have practical Windows, Mac, Microsoft 365, networking, hardware, and software troubleshooting experience.
- Have hands-on web hosting and WordPress experience.
- Use AI tools such as Claude and ChatGPT in everyday work and understand confidentiality risks.
- Have strong written and spoken English and remain organised, discreet, and calm under pressure.
Preferred Qualifications
- Experience administering Zoho, Box, or another CRM and document platform is preferred.
- Familiarity with Microsoft 365 security concepts such as MFA and conditional access is preferred.
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