Office Manager

1. Mall Management Coordination (Primary Role)

• Serve as the **main point of contact with mall management** for all operational matters
• Handle **lease-related coordination**, documentation, and compliance requirements
• Process and follow up on **permits, approvals, and access requests**
• Ensure strict adherence to **mall policies, rules, and regulations**
• Coordinate with mall management for **inspections, maintenance, fit-outs, and events**
• Address and resolve any **issues raised by mall management promptly**
• Maintain strong professional relationships with mall representatives

2. Office & Operations Management

• Oversee daily operations to ensure smooth workflow across departments
• Implement and maintain office policies and procedures
• Manage suppliers, utilities, and facility upkeep

3. Customer Service Supervision

• Lead the customer service team to ensure excellent guest experience
• Handle escalated concerns and ensure timely resolution
• Monitor feedback and implement service improvements

4. HR Support & Staff Management

• Assist in recruitment, onboarding, and training of staff
• Monitor attendance, scheduling, and leave records
• Support performance management and employee relations

5. Administrative Oversight

• Ensure proper handling of documentation, contracts, and records
• Manage permits, licenses, and company compliance documents
• Coordinate internal communications and reporting

6. Leadership & Reporting

• Supervise teams across customer service, HR, and admin
• Prepare reports and updates for management
• Identify operational gaps and implement improvements

Requirements

• Proven **managerial experience** in operations or office management
• **Strong experience working with mall management** or commercial property coordination (highly preferred)
• Knowledge of **permits, lease agreements, and compliance processes**
• Background in customer service, HR, and admin functions
• Strong leadership, communication, and problem-solving skills
• Ability to handle multiple priorities in a fast-paced environment

Job Type: Full-time