Office Administrator
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Key skills for this role
About the Role
Provide sales and administrative support, manage office operations, ensure customer satisfaction, and possess strong communication and organizational skills.
Key Skills for This Role
Full Job Posting
Overview
Purpose of the job
To provide sales and administrative support to the KSA based sales team.
To ensure the showroom is well presented at all times.
Specific responsibilities
Manage back-of-house functions and support the day-to-day operations of the KSA entity, including all office-related activities.
Handle incoming calls and emails directed to MillerKnoll KSA, ensuring timely and professional responses.
Ensure an exceptional customer experience by maintaining high service standards across all touchpoints.
Oversee daily office requirements, including purchasing supplies, stationery, CMF materials, software, and miscellaneous equipment.
Coordinate local and international shipments using the FedEx software manager.
Act as the primary point of contact for the IT department regarding office-related IT issues.
Assist with hotel and travel arrangements for the team as required.
Maintain an up-to-date log of monthly attendance and annual leave records in Excel and share it with the Administration Manager.
Support Dealers and Market Managers with project tracking and CRM activities; Salesforce.com experience is preferred.
Provide support to Dealers and Market Managers by managing company portal activities and delivering administrative assistance as required.
Navigate government and company portals to ensure smooth issuance of PRO/GRO requests and collaborate with local service partners to facilitate required processes relating to MillerKnoll KSA
Resource management
None
Contacts and relationships
Internal contacts:
Sales Staff And Managers
HM Staff throughout International and the US
External contacts:
Dealers
Person profile
Essential
Good level of Education
Excellent English spoken and written
Fluency in verbal and written Arabic is preferred.
Experience of administration/sales support
Essential
Able to communicate effectively at all levels, by telephone and face-to-face
Computer skills word, excel and email
Good organisational skills
Good level of financial awareness
Essential
Very professional, friendly and confident
Well presented and smartly dressed
Able to keep work area tidy at all times
Able to deal with irate customers with confidence and to keep a calm approach at all times of stress
Happy to work on own initiative.
Flexible
Mature attitude essential
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