OCH Technologies LLC - Technical Support

may evolve over time to support team and organizational goals, but will remain consistent with the overall scope of the role.

• A minimum of ten (10)+ years of relevant experience
• Experience providing help desk support
• Ability to troubleshoot and resolve common technical issues across Linux, Windows, and network infrastructure, and escalate complex issues appropriately
• Experience monitoring systems using log analysis, alerting tools, and telemetry platforms
• Experience producing clear, detailed incident documentation including root cause analysis and resolution reports
• Experience with ticketing and asset tracking systems
• Strong communication skills with the ability to interface with end users, stakeholders, and management

Candidate must have the ability to hold and maintain a Secret Clearance

• Prior government contract experience, particularly supporting FAA, DoD, DHS, or other federal agencies.
• Experience with Atlassian (Jira, Confluence, Assets/Insight)
• Knowledge of IT Infrastructure concepts (networking, servers, databases, cloud)
• Experience maintaining and creating detailed documentation
• CompTIA A+, Network +, or Security + certification

• Must be able to effectively communicate with customers and fulfill all duties and responsibilities as listed in the contract.
• Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, Outlook.

At OCH, we are more than just a government contracting firm; we are innovators and leaders in providing cutting-edge IT services and cybersecurity solutions.

Driven by a set of fundamental values, we excel in creating secure, efficient, and forward-thinking solutions that empower the government agencies we work with.

Our commitment to maintaining the highest standards of integrity, adapting swiftly to new challenges, and focusing on the people we serve ensures that we consistently exceed expectations and lead the industry in innovation and reliability.

• Integrity - We act with unwavering honesty, ensuring every decision is rooted ethically.
• Adaptable - We swiftly adapt to changes, seizing opportunities to innovate and lead.
• People-Focused - We prioritize relationships, championing growth and mutual success.
• Accountable - We own our outcomes, striving for excellence through continuous improvement.
• Collaborative - We cultivate teamwork, harnessing diverse talents to forge groundbreaking solutions.

Us?

Step into a role at OCH where your contributions make a tangible impact.

Join a team that values creativity and initiative, offering a platform to transform the landscape of government IT services.

Here, your work is not just a career—it's a mission.

Embrace the opportunity to grow, innovate, and excel alongside industry leaders who are as passionate about technology as they are about making a difference.

Plus, we offer a comprehensive benefits package designed to support your wellbeing and work-life balance, including:

• Paid time off and Holidays
• Medical, Dental, and Vision Insurance

• Short-term disability, long-term disability, and life insurance - Employer Paid!
• 401(k)

• Tuition Reimbursement

& More!

E-Verify Participation: OCH Technologies, LLC is a participant of E-Verify to verify the identity and employment eligibility of newly hired employees.

Veteran’s Preference and Accessibility Statement : At OCH Technologies, we deeply respect and appreciate the unique skills and experiences that veterans bring to our team.

As a federal contractor, we encourage qualified veterans to apply and provide preference where permitted by law.

Your service and dedication are valued here.

We are committed to creating a workplace that is open, welcoming, and accessible to everyone.

In accordance with the Americans with Disabilities Act (ADA) and Section 503 of the Rehabilitation Act, we provide reasonable accommodations throughout the hiring process to ensure individuals with disabilities can apply without barriers.

If you need assistance or an accommodation, please contact us at hiring@ochtec.com .

OCH Technologies, LLC is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, disability, gender identity, or any other protected characteristic as outlined by federal, state, or local laws.