Ocean Import Account Representative

Handle shipments and ensure profitability

Establish task priorities, scheduling and tracking work assignments

Coordinate shipping details with origin agent

Track and trace incoming shipments with airlines, steam ship lines and other NVOCC carriers and ensure customers are informed of each milestone

Billing on time, zero demurrage mind set, detention, exam fees, etc.

Work directly with carriers to coordinate and follow up incoming shipments

Negotiate pricing with Ocean/Agent/Ground Carrier/Steamship/Airlines

Provide effective and accurate instructions to transportation carriers according to company's shipping guidelines

Convert and verify shipment weight and volume

Calculate rates and price conversions; profit and loss analysis

Maintain communication with customers, carriers and vendors

Coordinate pick-ups and invoice files

Assist customers with question complaints, requests, tracking and tracing

Process , arrange and coordinate cargo bookings with customer and overseas agents

Handles accounting processes accurately and in a timely manner.

Open files in Cargo Factor system generating invoice to the brokerage team or outside broker