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Monitor enterprise infrastructure, servers, networks, and IT services.
Perform proactive monitoring and respond to system alerts and incidents.
Investigate and troubleshoot infrastructure, network, and system issues.
Escalate critical incidents to the appropriate technical teams.
Support incident, problem, and change management processes.
Ensure system availability and service continuity.
Maintain operational documentation and daily health check reports.
Collaborate with infrastructure and network teams to resolve technical issues.
Follow operational procedures and service level agreements (SLAs).
Experience with enterprise monitoring tools.
ITIL Foundation certification.
Experience working in a 24/7 NOC environment.
Knowledge of virtualization or cloud platforms.
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