Noc / Network Manager

Required Qualifications:

• Experience:
• 3-5 years of experience in network engineering with a strong focus on routing protocols (BGP, OSPF), switching, and troubleshooting.
• Proven experience in managing teams of technical support engineers, including scheduling, mentoring, and performance evaluation.
• Technical Skills:
• Strong knowledge of Layer 2 and Layer 3 networking, BGP peering, VLAN management, and inter-VLAN routing.
• Proficiency in network monitoring and management tools (SolarWinds, PRTG, Cacti, Nagios, etc.).
• Solid understanding of network security protocols, firewalls, and VPN management.
• Experience with RF (Radio Frequency) technologies and field engineering is a plus.
• Certifications:
• Cisco Certified Network Associate (CCNA) or Professional (CCNP) or equivalent certification preferred.
• Other networking certifications (Juniper, Fortinet, etc.) are advantageous.
• Soft Skills:
• Strong leadership and team management skills with a focus on motivation, education, and support.
• Excellent communication skills to work with both customers and internal teams.
• Problem-solving mindset, able to think critically under pressure.
• Ability to multitask and prioritize in a fast-paced environment.

Preferred Qualifications:

• Experience in managing customer support operations and ensuring SLA compliance.
• Familiarity with RF networking and field deployment support.
• Experience working in ISP or telecom environments is a strong plus.

Leadership Responsibilities:

• Team Development:
• Mentor and coach your team to improve their skills and foster career development.
• Create a positive and collaborative work environment where team members feel supported and motivated.
• Performance Monitoring:
• Track individual and team performance metrics, ensuring alignment with company goals and customer expectations.
• Handle conflict resolution, employee performance issues, and take corrective actions when necessary.

Customer Focus:

Physical Requirements:

• Ability to lift and install network equipment (up to 50 lbs).
• Occasional travel may be required for on-site customer support or team supervision.

Compensation & Benefits:

• Competitive salary, based on experience and certifications.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Career growth opportunities within the organization.