ashby
NOC Engineer / NOC Lead
STN Inc
Remote, USA
Full-time
Mid · 3+ years experience
Remote
Discovered 1 weeks ago
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Role Overview
The NOC Engineer operates STN's 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs.
Key Skills for This Role
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Full Job Posting
NOC Engineer / NOC Lead
Infrastructure operations · shared across customers
Reports to: Manager, NOC (or Director, Service Operations)
Location
- Remote (US) with assigned shift; rotating coverage
- Department: Infrastructure & DC Operations / Network Engineering
Position summary
The NOC Engineer operates STN's 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs.
Key responsibilities
- Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis
- Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed
- Execute documented runbooks for common platform, network, and hardware issues
- Manage the incident lifecycle including initial customer notification and status updates
- Coordinate planned maintenance windows and change windows with internal teams and customers
- Update status pages and customer-facing communications during incidents
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