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SS&C Eze Software is seeking a Network Operations Center (NOC) Engineer to join the SS&C Eze RealTick EMS NOC team in its Hyderabad office for a 24X7 Role. The RealTick™ EMS, a global multi-broker, cross-asset electronic execution platform, integrates real-time quality market data to provide market analysis and direct-access trading.
SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
Your Future: Provident Fund
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Mediclaim, Term Life Insurance, Accidental Coverage, Employee Assistance Program, Parental Leave
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Diwali voucher, Monthly remunerated RnR program
What You Will Get to Do: In this role, you will provide Tier 1 Incident Management support and monitor critical business systems across global data centers. Execute and Audit Application, Software Upgrades & configuration. Install, configure and Administer Windows Operating Systems and updates on server environments. Work in 24X7 Support Environment with rotational Shifts/weekly Offs.
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Provide Tier1 Incident Management support for software production systems and networks, Servers by Monitoring alerts round the clock.
Investigate Service outages, Incidents, systems issues & log and track in Incident Reporting System.
Provide continuous surveillance of hardware and software monitoring systems. Investigate all alerts.
Troubleshoot and repair issues, escalate as required following established protocol.
Install and configure business applications.
Execute Change Requests for proprietary software upgrades and configurations across enterprise systems.
Initiate & Drive Incident Call during Major outages.
Analyze data models to view processes, data flows and trends in the data and make recommendations to improve overall performance
3-4 years of NOC/Command Center/Remote Data Center Operations experience & technology trouble shooting experience.
1-2 years of MS Windows software support experience, Application IT infrastructure Monitoring within a customer service setting.
Excellent written and verbal communication skills.
Ability to Multi-task Efficiently.
Ability to complete projects as scheduled. Flexible to work in Rotational Shifts.
Ability to work under pressure with strict attention to detail.
Verified company details for this employer are not available yet.
Full-time
Mid · 3+ years experience
Hybrid
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