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NIH Executive Support Service Desktop Engineer (Level II) (MD, Bethesda)
Key Concepts Knowledgebase, LLC.
Bethesda, USA
Full-time
Mid
Onsite
Discovered 3 days ago
Network security devicesAccess control systems
Free
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Network security devicesAccess control systems
Key Skills for This Role
Network security devicesAccess control systems
Full Job Posting
The ESSDesktop Engineer (Level II) responsibilities are as follows
- Configure, troubleshoot and install various IT hardware and applications such as desktops, routers, servers, switches, Wi-Fi antennas, Network security devices, Access control systems any other application once given the necessary procedures and authorization.
- Analyze existing requirements and prepare for hardware acquisitions.
- Develop installation schedules, prepare, create and test installation packages.
- Prepare documentation for configuration changes and supporting test reports.
- Develop training for site personnel in the use of equipment in collaboration with the training manager.
- Coordinate post installation operations and maintenance support.
- Keep track of all hardware inventory and provide weekly reports on status of all Hardware inventory stock.
Knowledge, Skills and Abilities
- Must be detail-oriented, organized, and can work under tight deadlines.
- Must have a comprehensive knowledge of generic IT hardware devices and working knowledge of new more complex devices.
- Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.
- Must have excellent analytical skills in troubleshooting IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge.
- Must understand how to configure IT hardware, and/or be able to communicate with engineering for directives on newer system’s configuration.
- Must have competencies in testing/verifying proper operation of all hardware installations with direction from the engineering staff or IT administration.
- Must be able to learn installation procedures and best practices for special systems via training or direction from engineering.
- Must have a comprehensive knowledge of MacOS IT hardware devices and software and working knowledge of new more complex devices.
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