Night Manager

Champions quality service when assisting with guest check-ins, check-outs and additional hotel standard special requests as it relates to their stay.

Oversee the overnight front desk operations and ensure established SOGs are executed in a professional and consistent manner. Distribution of keys, hotel amenities, and resort-wide information Ensures remaining overnight incoming guest package requirements including vouchers, traces, and amenities are complete and ready for late/overnight guest arrivals.

Distribution of keys, hotel amenities, and resort-wide information

Ensures remaining overnight incoming guest package requirements including vouchers, traces, and amenities are complete and ready for late/overnight guest arrivals.

Interact with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns.

Acts as the Lobby Ambassador - Hotel & Guest Liaison Manages and owns the lobby, providing the best experience for guests and visitors alike. Controls consumption of alcohol in lobby; coaches team to do the same. Advises guests that pets are not permitted on seating and sleeping is not permitted in lobby. Diffuses potentially awkward and hostile situations; dispatches additional overnight Security, as required.

Manages and owns the lobby, providing the best experience for guests and visitors alike.

Controls consumption of alcohol in lobby; coaches team to do the same.

Advises guests that pets are not permitted on seating and sleeping is not permitted in lobby.

Diffuses potentially awkward and hostile situations; dispatches additional overnight Security, as required.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/81a9bd79-ca74-93ef-5f20-fad534cc6b2c/apply?source=3748735-CS-58771