Night Manager
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Key skills for this role
About the Role
Marriott International seeks a Night Manager to oversee property operations during the overnight shift, ensuring high levels of hospitality and service. Responsibilities include monitoring operations, supporting profitability, and assisting with human resources activities.
Key Skills for This Role
Responsibilities
- Serve as the property Manager on Duty and oversee all property operations during the overnight shift
- Monitor and ensure compliance with all Guidelines to Operations
- Review financial statements, sales and activity reports to measure productivity and goal achievement
- Assist in response and resolution of all guest issues
- Manage period end inventories
- Assist accounts receivable clerk and monitor chargebacks and rebates
- Manage employee hours and assist with payroll processing
- Promote participation in property safety related programs
Requirements
- Experience in hotel operations or property management
- Ability to work overnight shifts
Full Job Posting
Position Summary
- Serves as the property Manager on Duty and oversees all property operations during the overnight shift.
- Ensures that the highest levels of hospitality and service are provided during the overnight shift.
- Represents property management in resolving any guest or property related situation.
Monitoring Property Operations
- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures all employees are in proper uniform and are properly groomed.
- Ensures employees are working in a safe environment.
- Manages all period end inventories.
Supporting Profitability and Revenue Goals
- Reviews financial statements, sales and activity reports, and other performance data.
- Assists in the response and resolution of all guest issues.
- Assists accounts receivable clerk in all aspects of job.
- Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
- Administers plans and actions to keep chargebacks and rebates to a minimum.
- Ensures all employees are adhering to proper cash handling procedures.
- Manages employee hours.
- Works with leadership team to identify and implement action plans to prevent reoccurrence of guest issues.
Supporting Human Resources Activities
- Promotes participation in property safety related programs.
- Monitors employee attendance and records absences/tardiness.
- Promotes teamwork and employee morale.
- Keeps employees informed regarding new operational procedures, standards, or programs.
- Assists supervisors in handling employee performance issues.
- Ensures all employees have complete knowledge of emergency procedures.
- Encourages employee relations through gifts, parties, outings.
- Creates incentives that will promote better service and profit for the property.
- Assists operations manager in processing employee payroll weekly.
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