Night Manager
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Key skills for this role
About the Role
Marriott International seeks a Night Manager to oversee overnight property operations in Riyadh. The role ensures high hospitality standards, resolves guest issues, and manages staff.
Key Skills for This Role
Responsibilities
- Serve as property Manager on Duty during overnight shift
- Monitor and ensure compliance with operational guidelines
- Direct, monitor, and assist overnight staff
- Review financial statements and performance data
- Assist in resolving guest issues and manage chargebacks
- Conduct employee training and performance appraisals
Requirements
- Experience in hotel operations management
- Strong leadership and team management skills
- Ability to handle guest issues and resolve conflicts
- Knowledge of financial statements and cost control
Full Job Posting
Job Summary
- Serves as the property Manager on Duty and directs all property operations during the overnight shift.
- Ensures highest levels of hospitality and service during overnight shift.
- Represents property management in resolving guest or property related situations.
Core Work Activities
- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures supervisors maintain adequate levels of department supplies.
- Ensures all employees are in proper uniform and groomed.
- Ensures employees work in a safe environment.
- Manages all period end inventories.
- Directs, monitors, and assists all overnight staff.
- Ensures guest tracking scores and employee opinion survey goals are achieved.
Supporting Profitability and Revenue Goals
- Reviews financial statements, sales and activity reports to measure productivity.
- Assists in response and resolution of guest issues.
- Assists accounts receivable clerk in keeping invoices due below 60 days.
- Monitors processing of chargebacks and rebates.
- Administers plans to keep chargebacks and rebates to a minimum.
- Ensures employees adhere to cash handling procedures.
- Manages employee hours.
- Works with leadership to prevent reoccurrence of guest issues.
Managing and Conducting Human Resources Activities
- Promotes participation in property safety related programs.
- Monitors employee attendance and records absences/tardiness.
- Promotes teamwork and employee morale.
- Ensures employees are trained on specific job aspects.
- Keeps employees informed of new procedures and standards.
- Ensures employees have complete knowledge of emergency procedures.
- Provides orientation for new employees.
- Helps supervisors achieve development goals.
- Encourages employee relations through gifts, parties, outings.
- Creates incentives for better service and profit.
- Assists operations manager in processing payroll.
- Solicits employee feedback and reviews satisfaction results.
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