Night Manager
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Key skills for this role
About the Role
Marriott International seeks a Night Manager to oversee overnight property operations at The Ritz-Carlton in Riyadh. The role ensures exceptional guest service, manages overnight staff, and handles guest issues.
Key Skills for This Role
Responsibilities
- Serve as property Manager on Duty and direct all property operations during the overnight shift
- Monitor and ensure compliance with all Guidelines to Operations
- Ensure supervisors maintain adequate levels of department supplies
- Ensure all employees are in proper uniform and groomed according to standards
- Manage all period end inventories
- Direct, monitor, and assist all overnight staff
- Review financial statements, sales and activity reports to measure productivity and goal achievement
- Assist in response and resolution of all guest issues
- Administer plans to keep chargebacks and rebates to a minimum
- Manage employee hours and assist with payroll processing
- Conduct annual performance appraisals with direct reports
- Promote teamwork and employee morale
Requirements
- High school diploma or GED; 5 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in guest services, front desk, housekeeping, or related professional area
Full Job Posting
Job Summary
- Serves as the property Manager on Duty and directs all property operations during the overnight shift.
- Ensures the highest levels of hospitality and service are provided during the overnight shift.
- Represents property management in resolving any guest or property related situation.
Education and Experience
- High school diploma or GED; 5 years experience in guest services, front desk, housekeeping, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in guest services, front desk, housekeeping, or related professional area.
Core Work Activities Monitoring Property Operations
- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures supervisors maintain adequate levels of department supplies.
- Ensures all employees are in proper uniform and are properly groomed.
- Ensures employees are working in a safe environment.
- Manages all period end inventories.
- Directs, monitors, and assists all overnight staff.
- Ensures guest tracking scores and employee opinion survey goals are achieved.
Supporting Profitability and Revenue Goals
- Reviews financial statements, sales and activity reports, and other performance data.
- Assists in the response and resolution of all guest issues.
- Assists accounts receivable clerk in keeping invoices due below 60 days.
- Monitors that the supervisor is researching/processing all chargebacks and rebates.
- Administers plans to keep chargebacks and rebates to a minimum.
- Ensures all employees adhere to proper cash handling procedures.
- Manages employee hours.
- Works with leadership team to prevent reoccurrence of guest issues.
Managing and Conducting Human Resources Activities
- Promotes participation in property safety related programs.
- Monitors employee attendance and records absences/tardiness.
- Promotes teamwork and employee morale.
- Ensures all employees are trained on specific aspects of their job.
- Keeps employees informed regarding new operational procedures.
- Ensures all employees have complete knowledge of emergency procedures.
- Provides orientation for new employees.
- Helps direct supervisors achieve their own development goals.
- Encourages employee relations through gifts, parties, outings.
- Creates incentives to promote better service and profit.
- Assists operations manager in processing employee payroll weekly.
- Solicits employee feedback and reviews employee satisfaction results.
About The Ritz Carlton
- At more than 100 award winning properties worldwide, The Ritz Carlton Ladies and Gentlemen create exceptional experiences.
- We set the standard for rare and special luxury service.
- Our Gold Standards guide us each day to be better than the next.
- We offer the chance to be proud of the work you do and who you work with.
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