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Key skills for this role
Lead the hotel's overnight operations, ensuring exceptional guest service and smooth hotel performance throughout the night
Oversee the Night Audit process and ensure all daily financial reports are accurate and completed on time
Assist guests arriving and departing the hotel through the check-in and departure process
Handle guest enquiries, requests and complaints, providing prompt resolutions and genuine service
Act as the senior hotel representative overnight, managing emergency situations and making operational decisions as required
Supervise overnight staffing levels to ensure guest service, operational needs and safety standards are met
Monitor hotel security and ensure compliance with hotel policies, procedures and brand standards
Be an expert on the hotel and the surrounding area, providing local recommendations to enhance the guest experience
Build and strengthen relationships with guests to encourage loyalty and future bookings
Understand the impact of overnight operations on overall property financial goals and contribute to achieving departmental objectives
Lead the hotel's overnight operations, ensuring exceptional guest service and smooth hotel performance throughout the night
Oversee the Night Audit process and ensure all daily financial reports are accurate and completed on time
Assist guests arriving and departing the hotel through the check-in and departure process
Handle guest enquiries, requests and complaints, providing prompt resolutions and genuine service
Act as the senior hotel representative overnight, managing emergency situations and making operational decisions as required
Supervise overnight staffing levels to ensure guest service, operational needs and safety standards are met
Monitor hotel security and ensure compliance with hotel policies, procedures and brand standards
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Be an expert on the hotel and the surrounding area, providing local recommendations to enhance the guest experience
Build and strengthen relationships with guests to encourage loyalty and future bookings
Understand the impact of overnight operations on overall property financial goals and contribute to achieving departmental objectives
Experience with OPERA Property Management System or similar
Previous experience in a Night Manager, Duty Manager, Front Office Supervisor or similar leadership role
Strong knowledge of hotel operations, night audit processes and guest service standards
Working rights in Australia
Excellent problem-solving and conflict resolution skills
Self-motivated, reliable and confident working independently during overnight shifts
Armed with smart solutions and a can-do attitude
First Aid and CPR Qualification
Verified company details for this employer are not available yet.
Full-time
Mid
Onsite
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