NIGHT FRONT OFFICE ASSOCIATE - Full Time

Role overview

Guest service responsibilities

• Welcome guests and assist with check-in and check-out procedures.
• Respond to inquiries, provide accurate information, and resolve guest concerns.
• Coordinate with departments to fulfill guest requests efficiently.
• Anticipate guest needs and exceed service expectations.
• Handle complaints empathetically and resolve issues satisfactorily.
• Promote hotel services and amenities to enhance experiences and drive revenue.
• Monitor feedback and implement improvements based on guest suggestions.
• Maintain accurate records of guest interactions and transactions.

Policies and teamwork

• Follow company, safety, and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe conditions to the manager.
• Complete safety training and certifications.
• Maintain professional appearance, confidentiality, and clear communication.
• Build positive working relationships and support shared team goals.