Night Concierge

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .

Key Roles & Responsibilities

Acts as a role model at all times by demonstrating the core values

Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)

Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out

Responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community

Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents.

Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively

Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance

Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills