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Night Auditor
Atira Hotels
Schaumburg, USA
Part-time
Entry
Onsite
USD 18-20 hourly / hour
Discovered 1 weeks ago
Free
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The Night Auditor is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Additionally, the Night Auditor handles financial transactions and reports, ensuring the accuracy of the hotel's nightly audit.
Full Job Posting
Job Details
Work Location: One location
Job Type: Part -time
Pay: $18 - $20 per hour
Job Overview
The Night Auditor is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Additionally, the Night Auditor handles financial transactions and reports, ensuring the accuracy of the hotel's nightly audit.
Key Responsibilities
- Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems.
- Receive and process reservations via phone, fax, and mail.
- Enter reservations into the computer system and provide additional information.
- Verify pricing, discounts, and billing information, and notify customers of room features and availability.
- Maintain reservation files and resolve related problems.
- Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses.
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