Night Assistant
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Key Skills for This Role
Full Job Posting
Applications may close before the deadline, so please apply early to be considered.
- Role Profile Ensure our customers are always safe by:
- Operating and implementing the night security systems, fire alarm system and telephone system, ensuring the overall safety and security of the service.
- Having an awareness of support needs, in order to contribute as directed to the delivery of agreed outcomes.
- Responding to any issues, alerts, faults of the night security system or other systems and report as appropriate to the relevant manager as per the procedure.
- Meeting and monitoring health & safety policies and practices by responding to/reporting any issues as per procedure.
- Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises.
- Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures.
- Maintaining an inviting Reception area as per the Psychologically Informed Environment standards.
- Monitoring all activity within the premises/service at night. Respond and report appropriately and effectively to any incidents, including those involving anti-social behaviour as per procedure.
- Advising customers who may have issues relating to their safety during the night.
- Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular Health & Safety risk reviews of the schemes’ premises.
- Advising management promptly of any signs or risks, problems or issues that arise, by following the appropriate policy/procedure and being fully aware of safeguarding procedures.
- Cleaning rooms and communal areas as required.
- Completing checks of the property as required and reporting repairs or maintenance issues appropriately.
- Providing an effective customer service with any facilities related to tenancy enquiries for example distribution of post and rent payments.
- Ensuring information related to logs/reports/records are all effectively and accurately recorded.
- Effectively supporting the Housing Team and Service Managers with administrative support, in order to provide a high-quality support service.
Additional Information
Work to a rota on a night shift basis.
Travel to different properties within a defined area as and when required
Use the Lone Worker system as and when required by the Lone Worker policy or risk assessment to maintain safe working requirements.
Ensure customers are always safe - conducting all your duties within Riverside’s Policy and Procedure framework
Act and respond to any concerns regarding the health, wellbeing, safety or safeguarding of our customers in accordance with policies and procedure, regulatory guidance and best practice.
Role model Our Riverside Way, ensuring our ways of working are embedded in all we do and supporting the delivery of our aspired culture
Ensure that equality and diversity policies are adhered to in all aspects of service delivery and employment
Participate in team meetings, attend regular supervisions and reflective practice sessions.
Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
Ensure that you keep up to date with local or organisational policies, procedures, and information by using Riverside’s SharePoint sites, emails, or other correspondence.
From time to time, you may be required to undertake additional duties and responsibilities in consultation with your line manager.
Essential Knowledge & Experience
An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
Experience of and the ability to lone work at night.
Experience of working in a team.
Ability to clean rooms and communal areas.
The ability to communicate positively with other people and to demonstrate an empathetic, calm, flexible, resilient, and can-do attitude.
Experience of being able to organise tasks and plan your time whilst dealing with people and sometimes difficult or tense situations.
Able to undertake training required for the role.
Able to use initiative and have confidence to make decisions and follow through on any actions required.
Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems.
Desirable
Experience of working with vulnerable and diverse customer groups or individuals with complex needs.
Personal lived experience of either homelessness, mental health issues or substance misuse.
Previous experience of using CCTV equipment and ensuring safety of a building.
Company
Our Values and Behaviours
Creating an Inclusive Environment
About The Riverside Group
UK not-for-profit housing association providing affordable homes, care and support to people across England and Scotland.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Riverside Group
Service Manager
Camden Town, GBR
Job Title: Service Manager Contract Type: Fixed Term Contract for one year Salary: £39,340.77 per annum Working Hours: 37.5 hours per week Working Pattern: Monday to Friday Location: Westmoor House, Camden If you share o
Relief Worker
, GBR
Job Title: Relief Worker Salary: £16.95 per hour Working Hours: As and when required Location: Lewisham, London If you share our values and are excited about making a significant impact at Riverside, please ensure you at
Service Manager
Romford, GBR
Job Title: Service Manager Contract Type: Permanent Salary: £39,340.77 per annum (pro rata) Working Hours: 30 hours per week Working Pattern: Monday To Friday, 9am to 5pm. Location: Salveson House, Romford If you share o
Snr Building Safety Officer (Fire Doors)
Liverpool, GBR
Job Title: Senior Building Safety officer (fire doors) Contract Type: Permanent Salary: £46,090.47 per annum (£50,767.90 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Wo
Case Work & Referral Officer
Hackney, GBR
Job Title: Case Work & Referral Officer Contract Type: Permanent Salary: salary is in a range depending on base location Catterick: £28,031.56 and Hackney £29,713.46 Per Annum, Pro Rata Working Hours: 18.5 hours per week
Support Worker
Camden Town, GBR
Job Title: Support Worker Contract Type: Fixed Term Contract for 12 months from start date Salary: £29,713.46 per annum Working Hours: 37.5 hours per week Working Pattern: Shifts Monday to Sunday Location: Lime Tree Gard
Concierge
London, GBR
Job Title: Concierge Contract Type: Permanent Salary: £ 36,491.52 Per Annum, Pro Rata Working Hours: 28 hours per week Working Pattern: Monday to Friday 1pm to 6pm, every other Saturday 8am to 2pm Location: Millwall If y
Housing Officer
Liverpool, GBR
Job Title: Housing Officer Contract Type: Permanent Salary: £35,370.88 per annum (£38,923.44 is achieved after 12 months successful performance in the role) Per Annum Working Hours: 35 hours per week, full time Working P
Service Manager
Camden Town, GBR
Relief Worker
, GBR
Service Manager
Romford, GBR
Snr Building Safety Officer (Fire Doors)
Liverpool, GBR
Case Work & Referral Officer
Hackney, GBR
Support Worker
Camden Town, GBR
Concierge
London, GBR
Housing Officer
Liverpool, GBR