Network Voice Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Manage Genesys PureConnect migration, support Cisco CUCM, oversee AV integrations in Microsoft Teams, requiring expertise in Unified Communications and telephony.
Key Skills for This Role
Full Job Posting
Role Summary
We are seeking an expert Senior Unified Communications Engineer to manage a complex, multi-vendor voice ecosystem.
The primary focus of this role is the engineering and support of our Genesys PureConnect contact center as it transitions from a traditional On-Premises deployment to a Hybrid deployment model.
You will act as the internal technical lead supporting a 3rd-party vendor during this critical migration, ensuring operational stability of the existing environment—including the Verba (Verint) recording solution.
Additionally, you will manage Cisco CUCM for desk telephony and oversee high-end AV integrations (Q-SYS) within Microsoft Teams.
2. Verba (Verint) Management & Decommissioning
3.
Microsoft Teams & Q-SYS (Video & AV)
Required Skills & Qualifications
- Experience:
- 7+ years in Voice/UC Engineering with specific focus on Contact Centers.
• Core Technical Stack
- Expert:
- Genesys PureConnect (Architecture, Handlers, Hybrid deployment concepts).
- Expert:
- Microsoft Teams Rooms (MTR) & Q-SYS Audio/Video integration.
- Strong:
- Cisco CUCM (Call Manager).
- Strong:
- SIP Signaling & Network troubleshooting.
- Project Experience:
- Proven experience acting as a technical lead during major telephony platform migrations (On-Prem to Cloud/Hybrid).
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Wipro Limited
Network Voice Engineer
Riyadh, KSA
Job Title: Senior Network Voice Engineer Primary Skill: Cisco CUCM Secondary Skill: Genesys PureConnect, Ribbon SBC Role Summary We are seeking an expert Senior Unified Communications Engineer to manage a complex, multi-
Network Technician
Riyadh, KSA
Wipro Limited is seeking a Network Technician in Riyadh, KSA. The role involves installing, configuring, and maintaining network hardware, troubleshooting LAN/WAN/Wi-Fi issues, and supporting end-users. Candidates should
Network Technician
Riyadh, KSA
Install and maintain network hardware, troubleshoot connectivity issues, and support end-users while ensuring compliance with security policies and network standards.