Network Technician - Early Career

include implementing requested changes, new installations, providing technical support, hardware and asset retirement, equipment configuration, problem resolution and analysis, and performing network and cabling assessments in accordance with established SLA guidelines.

This position participates in a 24×7 on-call rotation.

What you’ll do:

• Collaborate with analysts and specialists to resolve incidents and problems.
• Work with analysts and specialists to perform requested changes.
• Install new equipment and infrastructure, which may include cabling, switches, patch panels, VoIP, firewalls, routers, and access points at customer locations.
• Ensure required tools, cables, and hardware are available for site visits.
• Coordinate with vendors for equipment implementation support.
• Consult with clients and arrange necessary site visits.
• Maintain standard approved IOS configurations.
• Perform hardware configuration updates as needed.
• Continue expanding knowledge of the services supported by the team. About the Division: The Department of Information Technology (DIT) is the IT solutions partner for the State of North Carolina, providing technology services to state agencies, local governments, and educational institutions. Services include hosting, network and security services, telecommunications, enterprise services such as email and calendaring, centralized mainframe services, managed client/server computing, and software and technical support. The NCDIT Service Delivery organization centrally provisions services offered by NCDIT, including data, voice, and video for the State and other authorized entities. The team designs, develops, and maintains the North Carolina Information Network (NCIN), the State’s secure, multiprotocol, router-based WAN providing statewide communications to Executive Branch agencies and participating public entities. The Network Field Support unit provides onsite support statewide across services such as WAN, LAN, Security, and VoIP. Knowledge Skills and Abilities/Management Preferences The following Management Preferences are not required, but applicants that possess these skills are preferred: ITIL framework, A+, Network+ and/or MCDST certifications LAN or inside horizontal wiring experience Formal Cisco training Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High School or General Educational Development (GED) diploma and one year of IT experience; or an equivalent combination of education and experience. EEO Statement T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Tajia Monae Shatia Brown Recruiter Email: dit_hr_recruitment@nc.gov