Network Support Services Manager

At Michigan Medicine, technology plays a critical role in advancing patient care, medical research, and education. We are seeking a strategic and collaborative leader to serve as our Manager of Network Support Services, responsible for leading a key function within the Enterprise Infrastructure (EI) division. The Enterprise Infrastructure division secures, operates, and evolves the core technology platforms that support Michigan Medicine's Academic Medical Center (AMC) and Regional Health Network (RHN). The AMC is anchored by Michigan Medicine's academic medical center in Ann Arbor, Michigan, while the RHN includes University of Michigan Health-West (UMH-West) in the Grand Rapids region and University of Michigan Health-Sparrow (UMH-Sparrow) in Lansing, Michigan. EI is responsible for the institution's foundational technology infrastructure, including data centers and communication facilities; wired, wireless, and cellular networks; hosting and storage services; and fiber and structured cabling systems. Enterprise Infrastructure works closely with partners across Michigan Medicine, to help ensure technology services remain secure, reliable, scalable, resilient, and cost-effective.

Provide leadership, coaching, and direction to the AMC and region Network Support teams.

Mold the AMC and region Network Support teams into one cohesive group that uses standard processes and approaches to managing customer downtimes, network installations, and technology standards.

Establish priorities, manage workloads, and ensure delivery of operational commitments and strategic objectives.

Foster a culture of collaboration, accountability, innovation, and continuous improvement.

Support employee development through mentoring, performance management, and professional growth opportunities.

Ensure that both AMC and regional Network Support teams serve as a primary intake and engagement point for infrastructure initiatives requiring design, planning, and architectural guidance.

Partner with AMC/Regional Hospital Facilities and the AMC Medical School Facilities organizations to assess business and technical requirements for facilities-related construction and support projects.

Create and maintain network standards, reference patterns, roadmaps, and processes to help standardize support between the AMC and the region.

Participate with the Network Architecture team in network design reviews, technology evaluations, and solution assessments.

Collaborate with the Unified Device Evaluation Workgroup (UDEW) to ensure that new devices seeking attachment to the Michigan Medicine network are fully vetted.

Partner with other HITS teams and Facilities groups in the Connected Real Estate process (CRE) to ensure that new construction and major renovation projects are developed, budgeted and implemented properly.

Collaborate with infrastructure, application, and Technical Service Providers (TSP) to improve delivery efficiency, supportability, operational consistency, and long-term sustainability of technology services.

Partner with Enterprise Infrastructure teams, HITS technical teams, business stakeholders, and vendors to support enterprise initiatives.

Build strong relationships across technical and operational teams to improve planning, execution, and service delivery.

Promote early engagement and collaborative decision-making across projects and programs.

Help align technology investments and infrastructure capabilities with organizational priorities.

Develop and manage operational budgets, forecasts, and capital planning activities.

Provide oversight of contracts, vendor relationships, procurement activities, and service agreements.

Support long-term technology investment planning through financial analysis and operational reporting.

Ensure infrastructure services are delivered efficiently and effectively while meeting business objectives.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Reporting Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.