Network Support Engineer

• Reviews service orders and trouble tickets closed by the department for accuracy and then perform root cause analysis. Ensures that all data circuits are being monitored in Summit surveillance systems
• Performs quality control assessment of provisioning and maintenance upgrades to ensure they meet company standards. Equipment includes but is not limited to: Juniper equipment (routers, switches, firewalls), Accedian Metro Nodes and NIDS, Ciena Nodes and NIDs
• Communicates with other departments to ensure troubles and service orders are worked in a timely manner
• Ensures that the Network Operations Center has monitoring and access capabilities for all equipment; verifies alarming at regular intervals
• Performs RFC2544 testing
• Perform Root Cause Analysis (RCA) on service failures as necessary
• Upgrade of Network Elements as necessary
• Performs configuration backups of network equipment as necessary
• Creates MOPs (method of procedures) and submits/implements RFCs (Request for Changes) as part of the Change Management system
• Performs network maintenance, intrusive testing and repairs at times which cause the least inconvenience to customers, usually in scheduled maintenance window
• Performs other related duties as assigned to ensure effective operation of department
• This position will be required to participate in an on-call rotation

• Bachelor’s Degree in Computer Science, Computer Engineering, Network Engineering or Equivalent experience
• 8+ years of provisioning telecommunications systems or related industry experience
• Expert knowledge of provisioning and troubleshooting of IP routing and switching equipment – preferably Cisco and Juniper platforms
• Expert knowledge and experience in layer 3 routing protocols : RIPv2, OSPF or IS-IS, MPLS and BGP
• SME Metro-Ethernet devices and circuitry
• SME VLAN operations
• SME TCP/IP, PPPoE and cable modems

• SME Knowledge of telecom standards
• Proficient in all MS Office programs
• Excellent oral and written communication skills are essential
• Proven ability to manage multiple tasks/projects as well as lead small, directed projects
• Ability to work with minimum supervision and provide leadership for other team members
• Must be able to work various hours as required
• Must be able to pass criminal, MVR, and drug testing

• Juniper/Cisco certifications (CCNA or JNCIA) or equivalent experience
• Knowledge of DOCSIS 2.0/3.0 and Packet Cable standards
• Knowledge of MetroEthernet Standards
• Knowledge of telecom standards TDM, WDM, DWDM, SONET

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband Inc. is an Equal Opportunity Employer.

Summit Broadband participates in the E-Verify program.

Summit Broadband is a tobacco and drug free workplace.