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Network Support Engineer

Cubezix Business Technologies
Dubai, UAE
Senior
Field
AED 5,000/month
1 months ago
LAN/WANFortinet FirewallVPNCiscoTCP/IPNetwork Monitoring
Free

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LAN/WANFortinet FirewallVPN
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Job Summary

  • We are looking for an experienced L2 Network Support Engineer to provide on site network operations, infrastructure support, firewall administration, Wi Fi management, and incident resolution for our client’s IT environment.
  • The ideal candidate should have strong hands on experience in LAN/WAN, switches, routers, firewalls, VPN, VLANs, IP addressing, wireless networks, and network monitoring. Experience with Fortinet firewall will be highly preferred.

Key Responsibilities

  • Network Operations & Support: Provide Level 2 support for network related incidents and service requests; troubleshoot LAN, WAN, Wi Fi, VPN, and internet connectivity issues; monitor network performance; ensure uptime across client sites; escalate complex issues to L3 or vendor support.
  • Network Infrastructure Management: Configure and manage switches, routers, and firewalls; support VLAN configuration, IP addressing, and routing requirements; maintain structured cabling records; update network documentation; assist in network expansion, upgrades, and infrastructure improvement acti
  • Firewall & Network Security: Manage firewall rules, NAT policies, and basic security configurations; support SSL VPN and IPsec VPN setup for remote users; monitor network security; respond to threats or vulnerabilities; ensure compliance with client’s IT security policies.
  • Wireless Network Management: Manage and troubleshoot enterprise Wi Fi networks; configure SSIDs, access controls, and guest networks; support wireless optimization to improve coverage, performance, and stability.
  • Monitoring & Incident Management: Use network monitoring tools to track network health and performance; analyze logs and alerts; proactively resolve issues; maintain incident records; prepare RCA reports for major or recurring incidents.
  • User & IT Support Coordination: Coordinate with internal IT team and L1 support team to resolve user level network issues efficiently; assist in onboarding and offboarding activities related to network access, VPN access, and user connectivity.
  • Vendor & ISP Coordination: Coordinate with ISPs, vendors, and service providers for link issues, hardware faults, escalations, and service restoration; follow up on SLAs and ensure timely resolution of network related issues.

Required Skills & Technical Expertise

  • TCP/IP, DNS, DHCP, VLANs, subnetting, and routing concepts
  • LAN, WAN, Wi Fi, VPN, and internet troubleshooting
  • Firewall administration, preferably Fortinet
  • SSL VPN and IPsec VPN configuration
  • Switches and routers such as Cisco, Aruba, Fortinet, or similar
  • Network monitoring tools and log analysis
  • Network security best practices
  • Structured cabling and network documentation
  • Incident handling, escalation, and RCA preparation

Pay

  • AED 5,000 AED 7,000 per month

Education and Experience

  • Bachelor's (Required)
  • Network Support: 5 years (Required)
  • Cisco CCNA Certificate (Preferred)

Work Location

  • In person

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