Network Support Engineer

As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

• Provide operational support for enterprise network infrastructure, including LAN, WAN, WLAN, and data center networks

• Configure, monitor, and troubleshoot routing and switching platforms

• Support and maintain firewalls, including security policies, VPNs, and software upgrades

• Administer and troubleshoot F5 BIG-IP solutions, including LTM and GTM

• Support enterprise wireless infrastructure, including access points, controllers, and authentication services

• Respond to network incidents, perform root cause analysis, and drive issue resolution in a production, high-availability environment

• Participate in a 24x7 support model, including on-call rotations as required

• Implement and support network automation using tools such as Python, Ansible, and vendor APIs

• Monitor network performance and capacity, proactively identifying and remediating issues

• Participate in network upgrades, migrations, and change management activities

• Collaborate with security, systems, and application teams to support business initiatives

• Maintain accurate network documentation, diagrams, and operational procedures