Network Specialist – REACH Technician
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Key skills for this role
Key Skills for This Role
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Description
This is a Network Specialist position assigned to the REACH Program – the U.S. Department of State’s (DoS) crisis response communications office. This role can require up to 50% travel depending on world events.
Description of Duties
- Network Design and Implementation:
- Designs, builds, and implements network systems
- Performs design implementation, testing, and problem isolation/resolution for multiple networking systems in accordance with Department of State standards
- Manages the testing, installation, and support of network communications, including LAN/WAN systems
- Plans large-scale systems projects through vendor comparison and cost studies
Technical Guidance and Support
Provides technical guidance for directing and monitoring information systems operations
Provides internal consulting, technical guidance, information, and support to various department groups
Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations
Network Operations and Maintenance
Compiles records and reports concerning network operations and maintenance
Troubleshoots network performance issues and makes improvements to the network
Analyzes network traffic and provides capacity planning solutions
Provides the routine testing and analysis of all elements of the network facilities systems
Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting network performance
Experience with Command Prompt, PowerShell, Putty, Remote Desktop Connection, Active Directory, Exchange Server, and ServiceNow
Experience with user account creation and maintenance
Communication and Consultation
Ability to communicate clearly and professionally to provide client/user consultation during installations
Manages records, processes and disseminates network device information between DoS Divisions
Participates in briefings, design reviews, program reviews, and technical interchange meetings
Provides input to policy level discussions regarding standards and technical viability of intended systems requirements
Ability to conduct oneself in a professional manner with VIPs and other high level government personnel
Quality Assurance and Evaluation
Provides quality assurance review and the evaluation of new and existing software products
Specialized Knowledge and Experience:
Experience with COMSEC inline network encryptors (e.g., General Dynamics - KG-175 family) and Viasat encryption devices
Strong knowledge pertaining to Network Administration:
Ethernet switching, TCP/IP subnetting & routing (static & dynamic), DHCP, DNS, Cisco network equipment (routers, switches, firewalls, etc.)
Additional Responsibilities
- Provides support in various endeavors sponsored by the Diplomatic Technology (DT) Bureau in support of the Department of State DT technical mission, including inventory control, excess of obsolete equipment, periodic housekeeping/ deep cleaning, office duties, etc
- Responsible for maintaining and monitoring access control rooms to ensure the integrity and security of restricted areas including carrying out entry authorization protocols
- Requires periodic overseas travel to DoS facilities in support of equipment installations and training.
- Job may require heavy lifting at times
- Administrative tasks such as daily reports and travel reports as required
- Demonstrates readiness to assume new projects and responsibilities as assigned within the program
- This position requires a high level of technical expertise, attention to detail, and the ability to work in a dynamic and global environment
- The Network Specialist will play a critical role in ensuring the reliability and efficiency of the Department of State's network system operations
- Requires worldwide availability and periodic overseas travel in support of installations
- Job will require heavy lifting at times
- Administrative tasks as assigned
- Other duties as assigned
Required Education & Experience
Bachelor’s degree in Computer Science, Information Systems, Engineering and 5+ years of relevant experience; masters and 3+ years; may accept additional experience in Information Systems and Technology Management in lieu of degree
3+ years experiencing providing technical installation support in a government and/or large commercial environment
BICSI fiber, copper and technician certifications are desired, but not required. 5+ years installation experience will be accepted in lieu of BICSI certification
Formal industry certifications such as Microsoft Certified Systems Engineer (MCSE) and/or Microsoft Certified IT Professional (MCITP – various)
Experience with site surveys, satellite acquisition, installation, configuration and troubleshooting tactical VSAT
Excellent communications skills (oral and written) and well versed with Microsoft Office software
Candidate will work closely with company, contractor personnel, and Government personnel to conduct operational activities and must work well in a team environment
Technically capable, fast learner, quality minded, adaptable, self-motivated, and able to work independent of supervision
Detail-minded with an extraordinary work ethic
Required Clearance
US Citizenship
Active secret clearance with the ability to be granted a top secret clearance
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