Network Performance Manager

Responsibilities

• Operational Performance Monitoring:
• Track daily train performance across the Etihad Rail network using real-time operational systems and dashboards.
• Identify root causes of delays, disruptions, and reliability issues across routes and terminals.
• Deliver timely, data-driven performance reports to stakeholders.
• Performance Improvement Initiatives:
• Develop and implement performance improvement strategies to optimise operational efficiency and service delivery.
• Work closely with network controllers, maintenance teams, and operators to ensure solutions are practical and sustainable.
• Lead performance review cycles to assess progress against key metrics.
• Stakeholder Coordination:
• Build strong relationships with freight customers, passenger operators, and internal teams (control, engineering, maintenance).
• Represent performance interests in operational coordination meetings and strategic planning forums.
• Facilitate open communication and joint working to resolve performance challenges.
• Incident Analysis & Reporting:
• Conduct detailed investigations of major service disruptions or performance failures.
• Coordinate post-incident reviews to extract learnings and implement corrective actions.
• Provide briefings and recommendations to senior leadership based on incident findings.
• System & Data Utilization:
• Use Etihad Rail’s performance systems to analyze trends and generate actionable insights.
• Ensure high data quality and consistency for operational reporting and regulatory compliance.
• Performance KPIs & Compliance:
• Monitor key operational performance indicators (e.g. On-Time Performance, Delay Minutes, Asset Availability).
• Ensure that performance standards meet regulatory, safety, and customer requirements.
• Support strategic initiatives to elevate the operational excellence of the rail network.