icims
Network Operations Technician
HealthEdge
Hyderabad, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 2 weeks ago
DatadogAppDynamicsPagerDutyELKNew RelicJira Service Management
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Role Overview
We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms. This role is the first line of defense for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction.
The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams.
Key Skills for This Role
DatadogAppDynamicsPagerDutyELKNew RelicJira Service Management
Full Job Posting
Overview
We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms. This role is the first line of defense for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction.
The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams.
Key Responsibilities
- Monitor production systems 24/7 using observability platforms ( DataDog , Appdynamics & PagerDuty) to detect anomalies, alerts, and incidents
- Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary
- Log and manage incidents in ITSM platforms with accurate categorization, priority, and documentation
- Execute documented runbooks for common issues (application restarts, health checks, certificate renewals)
- Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes)
- Perform health checks and proactive monitoring to identify degradation before customer impact
- Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows
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