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Network Operations Engineer

The University of Sheffield
Sheffield, UAE
Full Time
Mid
Hybrid
3 weeks ago
CiscoCisco PrimeCisco DNA/Catalyst CentreWired NetworkingWireless NetworkingAccess Switches
Free

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Overview

  • You will be part of our multiskilled Network Operations team with a focus on supporting the day to day operations and modernisation of the University network.
  • This includes wired and wireless networking, UPS provision and networking services.
  • You will have an in depth knowledge of data networks, both wired and wireless with experience of supporting Cisco based networking infrastructure within an organisation.

Main Duties And Responsibilities

  • Configure, install and maintain IT networking (wired and wireless) infrastructure across the University building estate.
  • Monitor networking infrastructure and performance, undertaking proactive maintenance where required to support continuation of service and service improvement.
  • Investigate, troubleshoot and resolve faults and service affecting incidents across the wired and wireless network.
  • Provide support for hardware and software system problems on IT network equipment; install and update system configurations; configure network services software and other application software.
  • Plan and undertake the installation of network equipment, liaising with stakeholders on new developments and changes to existing installations to ensure services are available and/or maintained as required.
  • Coordinate and support operational network delivery projects to deploy changes to campus networking infrastructure, for example network refresh and modernisation work streams within buildings or new University estate developments.
  • Create and maintain technical documentation for the team and knowledge base articles to support end user stakeholders, ensuring that content is clear and accurate.
  • Communicate effectively with both technical and non technical staff, students and visitors across the University in relation to any ongoing work, ensuring the delivery of excellent customer service.
  • Provide an interface between the Network Services and Frontline Support teams giving clear advice on service affecting issues and their resolution.
  • Collate and analyse incident and fault report data to assist in the identification, classification and resolution of Problem tickets.
  • Act as a key contact and authority within the team for a given technical specialism within Network Operations (e.g. Wireless, SDN, UPS management, switch and IOS upgrades).
  • Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

  • Have a good general education to A Level (or equivalent) level with excellent numeracy and literacy skills.
  • Experience of supporting a Cisco based networking infrastructure including the configuration, implementation and administration of access switches and wireless access points.
  • A demonstrable ability to terminate, test and troubleshoot copper network cabling infrastructure. Similar skills for optical fibre cabling are beneficial but not essential.
  • Knowledge of appropriate health and safety working procedures and criteria.
  • Experience of coordinating operational projects to deploy changes to networking infrastructure prioritising and delegating work to others and offering appropriate support.
  • Excellent interpersonal and communication skills allowing frontline interactions with customers and to undertake technical discussions and knowledge transfer with fellow team members.
  • Ability to manage conflicting demands as part of a multi skilled team, communicating effectively with colleagues, customers and others to meet challenging business critical deadlines.
  • Ability to quickly recognise, analyse and solve problems making recommendations for alternative courses of action from a range of evaluated options where appropriate.
  • The ability to update knowledge of relevant subject areas and keep abreast of technological developments.
  • Knowledge and experience of scripting languages and automation tools (e.g. Python).
  • A clean driving licence.
  • The ability to work outside of normal business hours to support maintenance and project tasks.

What We Offer

  • A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
  • Flexible working opportunities, including hybrid working for some roles.
  • Generous pension scheme.
  • A wide range of discounts and rewards on shopping, eating out and travel.
  • A variety of staff networks, providing opportunities for social interaction, peer support and personal development.
  • Recognition Awards to reward staff who go above and beyond in their role.
  • A commitment to your development access to learning and mentoring schemes.
  • A range of generous family friendly policies.

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