Network Operations Engineer (L3) (IN)

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter

Design and deploy LAN, WAN, WLAN, and SD-WAN solutions to ensure seamless connectivity.

Implement and configure hardware, including routers, switches, firewalls, and load-balancers (Cisco, checkpoint, F5, Kemp)

Optimize network infrastructure for high availability and redundancy.

Deploy cloud network solutions in AWS, Azure, or Google Cloud (if applicable).

Ability to evaluate technological needs and recommend appropriate solutions using standards and best practices.

Implement firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS) to enhance security.

Enforce network security policies, access controls, and encryption standards.

Assist in security audits compliance and vulnerability remediation.

Ensure compliance with industry standards such as PCI DSS, ISO 27001, NIST, and GDPR.

Monitor network performance using tools like Solarwind, Entuity, Live Action

Diagnose and resolve complex escalated issues.

Perform capacity planning and network optimization to meet growing business requirements.

Analyze network traffic and performance metrics to optimize infrastructure and enhance service delivery.

Develop and maintain network documentation, diagrams, and SOPs in the GNS wiki.

Work closely with cross-functional IT teams (Server, Voice, Security).

Lead network-related activities and projects.