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Network Operations Engineer - Data Center and DMZ

Bank of America
Plano, USA
Full-time
Mid
Discovered 1 weeks ago
ansibleconfluencedjangoflasklinuxpython
Free

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Responsibilities:

  • Leads production support triage efforts, manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed
  • Ensures all impacts are accurately recorded and documented in the system of record, oversees that documents and wikis are updated and available for use during triage, and supports the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needs
  • Identifies and/or validates business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendors
  • Manages activities to identify incident root cause, resolution, preventative actions, and change requests, and reports on incident data quality
  • Promotes and enforces production governance during triage/testing and identifies production failure scenarios, vulnerabilities, and opportunities for improvement
  • Serves as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flows
  • Assesses and prioritizes research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to team members and peers
  • The TRS operates at the center of incident response, leading high-severity network events where speed, clarity, and decisive leadership are essential. Acting as the single point of technical authority during incidents, this role directs cross-functional teams, determines escalation paths, and ensures all actions are aligned to business impact.
  • This role requires the ability to lead under pressure, make decisions with incomplete data, and communicate clearly to both technical teams and senior leadership.
  • This role operates within a 24x7 follow-the-sun Global Network Operations environment and requires flexibility to support continuous technical and operational coverage.
  • Work schedules and shift patterns will be aligned to regional business and operational needs and may include weekends, public holidays.
  • The role is expected to provide technical leadership coverage during assigned shift hours, lead or support major network incident triage and escalation when needed, and partner closely with peer leaders across regions to ensure effective technical handoff, restoration continuity, and sustained service stability.
  • Required Qualifications:
  • Expert experience with Network technologies: TCP/IP, IPv4, Layer 2 protocols, Multicast, BGP EIGRP, QoS, UDP, OSPF, Carrier Circuits, Leased Line, Broadband, Direct Internet Access, Tunneling protocols (MACSEC, IPSEC, SSL/TLS, GRE), Routers, Switches, HSRP, ACL, VPN.
  • Experience with troubleshooting complex networking problems.
  • Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies.
  • Understand configuration management with tools such as Forward Networks and HPNA
  • Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to SevOne, Splunk, Netscout, Wireshark, NDC, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
  • General experience in Network Automation tools and processes
  • Working knowledge of Python scripting and basic REST API / JSON-based data exchange; exposure to backend frameworks such as Django or Flask is a plus.
  • Fundamental enterprise networking knowledge across routing, switching, wireless, and basic SD-WAN concepts, with familiarity using monitoring, alerting, or telemetry tools.
  • Basic Linux environment troubleshooting skills and ability to follow established network designs and operational processes.
  • Strong communication and team collaboration skills, with a willingness to continue building technical depth in automation and networking.
  • Self-starter/self-directed, organized and detail oriented.
  • Strong technical acumen and analytical skills
  • Excellent client interfacing skills
  • Strong verbal and written communication skills and ability to work with all levels of management.
  • Experience aligning actions to business impact and service restoral.
  • Demonstrates ownership: Is accountable and can hold others accountable (professionally)
  • Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level.
  • This role requires Weekend work
  • Desired Qualifications:
  • Experience in Networking-related disciplines within a design, implementation, or operations role.
  • Relevant Industry certifications in Network Technologies.
  • Cloud or SDN knowledge and experience
  • Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision.
  • Experience with SDWAN, preferred if on CloudGenix
  • Experience with automation tools such as Python, Ansible, YAML, REST or Django.
  • Experience working in an Agile environment.
  • Experience of working within Financial Services (Insurance, Banking, Investment banking).
  • Experience with other network technologies Firewall, Proxy/Threat Prevention, DDI, Load Balancing, and AAA.

Skills:

  • Adaptability
  • Analytical Thinking
  • Influence
  • Production Support
  • Risk Management
  • Automation
  • Collaboration
  • Innovative Thinking
  • Result Orientation
  • Solution Design
  • Other
  • Shift:
  • Hours Per Week:

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