Network Operations Engineer

• Support the secure configuration of network infrastructure including firewall policies, VPN, and access controls.

• Work with the cyber security team to ensure network security best practices are maintained.

• Monitor network environments for potential security risks and vulnerabilities.

• Produce comprehensive handover documentation including topology diagrams, configuration exports, and monitoring templates.

• Deliver knowledge transfer sessions and technical briefings to Service Engineers.

• Ensure all configurations are labelled, version-controlled, and recorded in the CMDB.

• Update internal templates and SOPs to reflect lessons learned from project execution.

• Work closely with the Connectivity Architect to ensure all deployments align with SysGroup's design standards and security posture.

• Support infrastructure, cloud, and platform teams with networking expertise.

• Participate in internal QA reviews and continuous improvement cycles.

• Provide feedback on design practicalities and propose operational optimisations.

• Identify opportunities to improve monitoring, automation, and operational efficiency.

• Contribute to improving the reliability and resilience of network services.

• Contribute to improvements in network operational procedures and standards.

• 4–6 years' experience managing enterprise or managed network infrastructure, ideally within an MSP environment.

• Proven track record in both operational network management and project-based delivery.

• Experience working with connectivity providers and networking vendors.

• Ability to work in operational environments supporting client infrastructure.

• Exposure to SASE/SSE platforms (e.g. Zscaler ZIA/ZPA, Netskope, Palo Alto Prisma Access) and how they integrate with traditional WAN and firewall estates.

• Understanding of Zero Trust Network Access (ZTNA) principles and experience supporting migration away from legacy VPN and perimeter-based access.

• Familiarity with SD-WAN security overlays and secure application segmentation for distributed client environments.

• Awareness of identity-aware networking, integrating connectivity with identity providers (Entra ID, Okta) for policy-based access decisions.

• Vendor certifications such as Zscaler ZCCA/ZCCP, Palo Alto PCNSE, or equivalent SASE/SSE credentials.

Joining Sysgroup means becoming part of a dynamic and innovative team that is dedicated to excellence. We offer a supportive, and collaborative work environment, where your ideas and contributions are valued. Here are some of the benefits of working with us:

We believe in investing in our employees' professional development. You will have your own individual development learning paths with access to various training material and ongoing career advancement opportunities.