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Network Operations Center Engineer

Throne Solutions
Riyadh, KSA
Full Time
Senior
Onsite
3 weeks ago
Cisco Routing & SwitchingLAN/WAN/WLANMPLSSD WANVPNTCP/IP
Free

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Job Overview

  • Throne Solutions is seeking a highly skilled and proactive NOC L2/L3 Network Engineer to join our Network Operations Center (NOC) team in Riyadh.
  • The successful candidate will be responsible for ensuring the stability, availability, and performance of enterprise network infrastructure.
  • Provide advanced technical support, resolve complex network issues, and maintain high service availability in accordance with SLA requirements.

Key Responsibilities

  • Monitor and manage network infrastructure using Network Monitoring Systems (NMS) to ensure maximum uptime and availability.
  • Perform advanced Level 2 and Level 3 troubleshooting for LAN, WAN, WLAN, VPN, Internet, and Data Center network issues.
  • Diagnose and resolve routing, switching, and WAN connectivity problems within defined SLA timelines.
  • Handle escalated incidents from Level 1 support teams and perform comprehensive Root Cause Analysis (RCA) for recurring issues.
  • Configure, maintain, and support Cisco routers, switches, firewalls, VPN gateways, and wireless network infrastructure.
  • Execute approved network change requests, firmware upgrades, security patching, and preventive maintenance activities.
  • Monitor network performance, bandwidth utilization, latency, and device health, implementing optimization recommendations where required.
  • Collaborate with vendors, Internet Service Providers (ISPs), and internal technical teams to resolve complex infrastructure issues.
  • Support network performance tuning, capacity planning, and continuous improvement initiatives.
  • Maintain accurate network documentation, operational procedures, asset inventory, incident reports, configuration backups, and network topology diagrams.
  • Participate in scheduled maintenance windows and planned infrastructure upgrades with minimal business disruption.
  • Ensure compliance with ITIL based Incident, Problem, Change, and Configuration Management processes.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline.
  • 5–8 years of hands on experience in a Network Operations Center (NOC) or Enterprise Network Support environment.
  • Proven experience supporting medium to large scale enterprise Cisco network environments.

Required Technical Skills Networking Technologies

  • Cisco Routing & Switching
  • LAN, WAN, WLAN
  • MPLS
  • SD WAN
  • VPN (Site to Site & Remote Access)
  • TCP/IP
  • VLANs
  • STP
  • EtherChannel
  • HSRP/VRRP
  • NAT
  • ACLs

Routing Protocols

  • OSPF
  • BGP
  • EIGRP

Cisco Technologies

  • Cisco Catalyst Switches
  • Cisco Nexus Switches
  • Cisco ISR & ASR Routers
  • Cisco Wireless LAN Controllers (WLC)
  • Cisco ASA & Firepower Firewalls

Monitoring & Management Tools

  • SolarWinds
  • PRTG
  • Cisco Prime
  • ManageEngine OpManager
  • Nagios
  • Zabbix

Additional Tools

  • Wireshark
  • SNMP
  • Syslog
  • NetFlow
  • ServiceNow
  • Jira
  • BMC Remedy

Preferred Certifications

  • CCNP Enterprise (Preferred)
  • CCNA
  • ITIL Foundation Certification
  • Cisco SD WAN Certification (Preferred)
  • Cisco CyberOps (Preferred)

Required Competencies

  • Strong analytical and troubleshooting skills.
  • Excellent understanding of enterprise network architecture and operations.
  • Ability to manage multiple high priority incidents simultaneously.
  • Strong documentation and reporting skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently as well as collaboratively within cross functional teams.
  • Customer focused mindset with a commitment to service excellence.
  • Willingness to work in a 24×7 shift rotation and provide on call support.

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